For Publishers
DiscoveryMetadataPeer reviewHostingPublishing
For Researchers
JoinPublishReviewCollect
Register
Blog
About
Search
Advanced search
My ScienceOpen
Search
For Publishers
For Researchers
Blog
About
21
views
20
references
 Top references
cited by
90
    
0 reviews
 Review
0
comments
 Comment
0
recommends
+1 Recommend
0 collections
    0
    shares
      543
      similar
       All similar
      • Record: found
      • Abstract: found
      • Article: not found

      Patient satisfaction and quality of surgical care in US hospitals.

      Author(s): 1 , ,
      Publication date (Electronic):
      Journal: Annals of surgery
      Publisher: Ovid Technologies (Wolters Kluwer Health)

      Read this article at

      ScienceOpenPublisherPMC
      Bookmark
          There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.

          Abstract

          The relationship between patient satisfaction and surgical quality is unclear for US hospitals. Using national data, we examined if hospitals with high patient satisfaction have lower levels of performance on accepted measures of the quality and efficiency of surgical care.

          Related collections

          Most cited references20

          • Record: found
          • Abstract: not found
          • Article: not found

          The patient experience and health outcomes.

          Matthew Manary, William Boulding, Richard Staelin … (2013)
          Article 0 comments Cited 243 times – based on 0 reviews     Review now
            Bookmark
            • Record: found
            • Abstract: found
            • Article: not found

            Variation in surgical-readmission rates and quality of hospital care.

            Thomas Tsai, Karen Joynt, E. Orav … (2013)
            Reducing hospital-readmission rates is a clinical and policy priority, but little is known about variation in rates of readmission after major surgery and whether these rates at a given hospital are related to other markers of the quality of surgical care. Using national Medicare data, we calculated 30-day readmission rates after hospitalization for coronary-artery bypass grafting, pulmonary lobectomy, endovascular repair of abdominal aortic aneurysm, open repair of abdominal aortic aneurysm, colectomy, and hip replacement. We used bivariate and multivariate techniques to assess the relationships between readmission rates and other measures of surgical quality, including adherence to surgical process measures, procedure volume, and mortality. For the six index procedures, there were 479,471 discharges from 3004 hospitals. The median risk-adjusted composite readmission rate at 30 days was 13.1% (interquartile range, 9.9 to 17.1). In a multivariate model adjusting for hospital characteristics, we found that hospitals in the highest quartile for surgical volume had a significantly lower composite readmission rate than hospitals in the lowest quartile (12.7% vs. 16.8%, P<0.001), and hospitals with the lowest surgical mortality rates had a significantly lower readmission rate than hospitals with the highest mortality rates (13.3% vs. 14.2%, P<0.001). High adherence to reported surgical process measures was only marginally associated with reduced readmission rates (highest quartile vs. lowest quartile, 13.1% vs. 13.6%; P=0.02). Patterns were similar when each of the six major surgical procedures was examined individually. Nearly one in seven patients hospitalized for a major surgical procedure is readmitted to the hospital within 30 days after discharge. Hospitals with high surgical volume and low surgical mortality have lower rates of surgical readmission than other hospitals.
            Article 0 comments Cited 133 times – based on 0 reviews     Review now
              Bookmark
              • Record: found
              • Abstract: found
              • Article: not found

              Development, implementation, and public reporting of the HCAHPS survey.

              Laura Giordano, Marc Elliott, Elizabeth Goldstein … (2010)
              The authors describe the history and development of the CAHPS Hospital Survey (also known as HCAHPS) and its associated protocols. The randomized mode experiment, vendor training, and "dry runs" that set the stage for initial public reporting are described. The rapid linkage of HCAHPS data to annual payment updates ("pay for reporting") is noted, which in turn led to the participation of approximately 3,900 general acute care hospitals (about 90% of all such United States hospitals). The authors highlight the opportunities afforded by this publicly reported data on hospital inpatients' experiences and perceptions of care. These data, reported on www.hospitalcompare.hhs. gov, facilitate the national comparison of patients' perspectives of hospital care and can be used alone or in conjunction with other clinical and outcome measures. Potential benefits include increased transparency, improved consumer decision making, and increased incentives for the delivery of high-quality health care.
              Article 0 comments Cited 127 times – based on 0 reviews     Review now
                Bookmark
                All references

                Author and article information

                Journal
                Journal ID (iso-abbrev): Ann. Surg.
                Title: Annals of surgery
                Publisher: Ovid Technologies (Wolters Kluwer Health)
                ISSN (Electronic): 1528-1140
                ISSN (Print): 0003-4932
                Publication date (Electronic): Jan 2015
                Volume: 261
                Issue: 1
                Affiliations
                [1 ] Department of *Health Policy and Management, Harvard School of Public Health, Boston, MA †Department of Surgery, Brigham and Women's Hospital, Boston, MA ‡Department of Biostatistics, Harvard School of Public Health, Boston, MA §Department of Medicine, Division of General Internal Medicine, Brigham and Women's Hospital, Boston, MA; and ¶VA Boston Healthcare System, Boston, MA.
                Article
                Mid ID: NIHMS604046
                DOI: 10.1097/SLA.0000000000000765
                PMC ID: 4248016
                PubMed ID: 24887985
                SO-VID: e538ab5b-a5f0-4223-b5df-8ea7054f5d38
                History

                Data availability:

                Comments

                Comment on this article

                scite_

                Similar content543

                See all similar

                Cited by93

                See all cited by

                Most referenced authors586

                See all reference authors