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      Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice

      Author(s): , ,
      Publication date Created:
      Publication date (Print):
      Journal: International Journal of Research in Marketing
      Publisher: Elsevier BV

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          Equity, Equality, and Need: What Determines Which Value Will Be Used as the Basis of Distributive Justice?

          Morton Deutsch (1975)
          Article 0 comments Cited 392 times – based on 0 reviews     Review now
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            Customer Switching Behavior in Service Industries: An Exploratory Study

            Susan Keaveney (1995)
            Article 0 comments Cited 247 times – based on 0 reviews     Review now
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              Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing

              Stephen Tax, Stephen W Walkden-Brown, Murali Chandrashekaran (1998)
              Article 0 comments Cited 240 times – based on 0 reviews     Review now
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                Author and article information

                Journal
                Title: International Journal of Research in Marketing
                Abbreviated Title: International Journal of Research in Marketing
                Publisher: Elsevier BV
                ISSN (Print): 01678116
                Publication date Created: September 2006
                Publication date (Print): September 2006
                Volume: 23
                Issue: 3
                Pages: 263-277
                Article
                DOI: 10.1016/j.ijresmar.2006.02.004
                SO-VID: e774a681-5f5e-414c-a264-9969301cf97c
                Copyright statement: © 2006
                License:

                http://www.elsevier.com/tdm/userlicense/1.0/

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                Self URI (article page): http://linkinghub.elsevier.com/retrieve/pii/S0167811606000462

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