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      Compassion practices and HCAHPS: does rewarding and supporting workplace compassion influence patient perceptions?

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          Abstract

          To examine the benefits of compassion practices on two indicators of patient perceptions of care quality-the Hospital Consumer Assessment of Healthcare Providers and systems (HCAHPS) overall hospital rating and likelihood of recommending.

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          Author and article information

          Journal
          Health Serv Res
          Health services research
          Wiley
          1475-6773
          0017-9124
          Oct 2014
          : 49
          : 5
          Affiliations
          [1 ] Department of Health Administration, Virginia Commonwealth University, Richmond, VA.
          Article
          10.1111/1475-6773.12186
          4213055
          24837713
          ea556a57-602a-4f31-92db-cc89b1933bc2
          © Health Research and Educational Trust.
          History

          Compassion practices,HCAHPS,management practices,patient perceptions of care,quality of care

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