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      Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods

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          The American Customer Satisfaction Index: Nature, Purpose, and Findings

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            The Use of Partial Least Squares Structural Equation Modeling in Strategic Management Research: A Review of Past Practices and Recommendations for Future Applications

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              Customer Satisfaction and Shareholder Value

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                Author and article information

                Journal
                Journal of the Academy of Marketing Science
                J. of the Acad. Mark. Sci.
                Springer Nature
                0092-0703
                1552-7824
                September 2017
                February 2017
                : 45
                : 5
                : 616-632
                Article
                10.1007/s11747-017-0517-x
                ea5e4eb8-798c-4fc9-9a5f-32218b6787b3
                © 2017
                History

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