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      Applying knowledge extracted from communicating with customers in Mass Customization process: the role of Human-Computer Interaction

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      iUBICOM '11: The 6th International Workshop on Ubiquitous and Collaborative Computing (IUBICOM)

      Ubiquitous and Collaborative Computing

      4 July 2011

      Mass Customization, knowledge, e-commerce, communication, Human-Computer Interaction

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          Abstract

          Mass Customization is one of the production methods companies try to implement and answer customers’ requirements in a more flexible way. To deliver the favourite products to customers, mass customizers need to have enough knowledge from customers to apply in design manufacturing processes. To achieve this objective, mass customizers have choices to extract knowledge from customers. Traditional methods of information gathering like questionnaires and even online questionnaires have a little knowledge about customers. This paper also investigates richness of communication channels and confirms that voice conversations, video conferences and face to face communications have more richness and therefor more knowledge. The Idea of this paper rises from the question that “how we can use Human-Computer Interactions to help Mass Customization processes”. This paper suggests that mass customization could apply the hidden knowledge from communication with customers and interactions between customers and computers in virtual spaces in its processes and make more favourite choices for customers. We will see that knowledge flow could be started from customers and trough interacting with computers and communicating through e-commerce (internet) could be entered in Mass Customization processes like designing and manufacturing.

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          Most cited references 6

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          Mass customization: Literature review and research directions

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            A new strategy for harnessing knowledge management in e-commerce

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              Mining web browsing patterns for E-commerce

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                Author and article information

                Contributors
                Conference
                July 2011
                July 2011
                : 103-111
                Affiliations
                University of Tehran

                Management faculty

                Jalal Ale Ahmad Street, Tehran, Iranwww.ut.ac.ir
                University of Amirkabir

                Industrial Engineering Faculty, university of

                Amirkabir, Hafiz street ,Tehran, Iranwww.aut.ac.ir
                Article
                10.14236/ewic/IUBICOM2011.12
                © Ali Atashi et al. Published by BCS Learning and Development Ltd. iUBICOM '11: The 6th International Workshop on Ubiquitous and Collaborative Computing, Northumbria University, Newcastle

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                iUBICOM '11: The 6th International Workshop on Ubiquitous and Collaborative Computing
                IUBICOM
                6
                Northumbria University, Newcastle
                4 July 2011
                Electronic Workshops in Computing (eWiC)
                Ubiquitous and Collaborative Computing
                Product
                Product Information: 1477-9358BCS Learning & Development
                Self URI (journal page): https://ewic.bcs.org/
                Categories
                Electronic Workshops in Computing

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