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      Evaluating critical success factors in implementing E-learning system using multi-criteria decision-making

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          Abstract

          Learning using the Internet or training through E-Learning is growing rapidly and is increasingly favored over the traditional methods of learning and teaching. This radical shift is directly linked to the revolution in digital computer technology. The revolution propelled by innovation in computer technology has widened the scope of E-Learning and teaching, whereby the process of exchanging information has been made simple, transparent, and effective. The E-Learning system depends on different success factors from diverse points of view such as system, support from the institution, instructor, and student. Thus, the effect of critical success factors (CSFs) on the E-Learning system must be critically analyzed to make it more effective and successful. This current paper employed the analytic hierarchy process (AHP) with group decision-making (GDM) and Fuzzy AHP (FAHP) to study the diversified factors from different dimensions of the web-based E-Learning system. The present paper quantified the CSFs along with its dimensions. Five different dimensions and 25 factors associated with the web-based E-Learning system were revealed through the literature review and were analyzed further. Furthermore, the influence of each factor was derived successfully. Knowing the impact of each E-Learning factor will help stakeholders to construct education policies, manage the E-Learning system, perform asset management, and keep pace with global changes in knowledge acquisition and management.

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          Most cited references 74

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          Decision making with the analytic hierarchy process

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            Applications of the extent analysis method on fuzzy AHP

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              What drives a successful e-Learning? An empirical investigation of the critical factors influencing learner satisfaction

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                Author and article information

                Contributors
                Role: ConceptualizationRole: Formal analysisRole: InvestigationRole: Writing – original draft
                Role: ConceptualizationRole: Formal analysisRole: Methodology
                Role: Data curationRole: ResourcesRole: Validation
                Role: MethodologyRole: ResourcesRole: Software
                Role: ResourcesRole: SupervisionRole: Writing – review & editing
                Role: Formal analysisRole: VisualizationRole: Writing – review & editing
                Role: MethodologyRole: Project administration
                Role: Project administrationRole: ResourcesRole: Visualization
                Role: Editor
                Journal
                PLoS One
                PLoS ONE
                plos
                plosone
                PLoS ONE
                Public Library of Science (San Francisco, CA USA )
                1932-6203
                4 May 2020
                2020
                : 15
                : 5
                Affiliations
                [1 ] College of Computer Science, King Khalid University, Abha, Saudi Arabia
                [2 ] College of Engineering, King Khalid University, Abha, Saudi Arabia
                [3 ] Department of Computer Science, Bahria University, Lahore, Pakistan
                [4 ] College of Computer Science and Information Systems, Najran University, Najran, Saudi Arabia
                [5 ] Deanship of Scientific Research, King Abdulaziz University, Jeddah, Saudi Arabia
                [6 ] Kulliyyah of ICT, International Islamic University Malaysia, Kuala Lumpur, Malaysia
                [7 ] Department of Information Technology, Faculty of Computing and Information Technology, King Abdulaziz University, Jeddah, Saudi Arabia
                Shandong University of Science and Technology, CHINA
                Author notes

                Competing Interests: The authors have declared that no competing interests exist.

                Article
                PONE-D-19-35928
                10.1371/journal.pone.0231465
                7197813
                32365123
                © 2020 Naveed et al

                This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.

                Page count
                Figures: 6, Tables: 14, Pages: 25
                Product
                Funding
                The authors extend their appreciation to the Deanship of Scientific Research at King Khalid University for funding this work through General Research Project under grant number R.G.P.1/138/40.
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