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      Awareness and Acceptance in Using Smart Meter by Energy Customers in Malaysia

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          Abstract

          The common issues of energy services related to customers’ complaints are delays in billing, inaccurate consumption measurement, lack of breakdown information, lack of real-time billing, and energy consumption.  A questionnaire survey was conducted using face-to-face methods during the pre-installation phase to determine the customers’ awareness, acceptance, knowledge, and benefits in using smart meters. The findings show that 69.6% of the customers are aware that the use of energy-efficient appliances can save electricity. This study shows that the customers, regardless of demographic profiles and background, portrayed overall good awareness of the smart metering and smart living concept. 

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          Author and article information

          Journal
          Environment-Behaviour Proceedings Journal
          E-BPJ
          e-IPH Ltd.
          2398-4287
          December 27 2020
          December 27 2020
          : 5
          : SI2
          : 35-41
          Article
          10.21834/ebpj.v5iSI2.2519
          f76da84c-0189-483c-bdd0-f4d5495ebf47
          © 2020

          This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit https://creativecommons.org/licenses/by-nc-nd/4.0/


          Psychology,Urban design & Planning,Urban studies,General behavioral science,Cultural studies

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