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      Enhancing hospitality experience with service robots: the mediating role of rapport building

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          Basics of Qualitative Research (3rd ed.): Techniques and Procedures for Developing Grounded Theory

          Juliet Corbin, Anselm Strauss (2008)
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            Artificial Intelligence in Service

            Ming-Hui Huang, Roland T. Rust (2018)
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              Measurement Instruments for the Anthropomorphism, Animacy, Likeability, Perceived Intelligence, and Perceived Safety of Robots

              Christoph Bartneck, Dana Kulić, Elizabeth Croft … (2009)
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                Author and article information

                Journal
                Title: Journal of Hospitality Marketing & Management
                Abbreviated Title: Journal of Hospitality Marketing & Management
                Publisher: Informa UK Limited
                ISSN (Print): 1936-8623
                ISSN (Electronic): 1936-8631
                Publication date Created: April 02 2020
                Publication date (Electronic): August 06 2019
                Publication date (Print): April 02 2020
                Volume: 29
                Issue: 3
                Pages: 247-268
                Affiliations
                [1 ] School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China
                [2 ] William F. Harrah College of Hotel Administration, University Of Nevada Las Vegas, Las Vegas, USA
                Article
                DOI: 10.1080/19368623.2019.1645073
                SO-VID: f94cde56-4197-4424-b2c8-51c3b33502bd
                Copyright © © 2020
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