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      Mechanisms linking employee affective delivery and customer behavioral intentions.

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      Journal of Applied Psychology
      American Psychological Association (APA)

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          The Norm of Reciprocity: A Preliminary Statement

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            Emotional regulation in the workplace: A new way to conceptualize emotional labor.

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              An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions

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                Author and article information

                Journal
                Journal of Applied Psychology
                Journal of Applied Psychology
                American Psychological Association (APA)
                1939-1854
                0021-9010
                2002
                2002
                : 87
                : 5
                : 1001-1008
                Article
                10.1037/0021-9010.87.5.1001
                ffc6109c-0db1-44f2-b994-d7c608ff7ada
                © 2002
                History

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