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      A hand-up or a hand-out? An argument for concierge services for the development of innovation capacity in startups

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            This study suggests that a concierge service, provided by governments, can assist startups to gain streamlined access to the services, capabilities and capital required to bring innovation efficiently and cost-effectively to market. It analyses a range of concierge models in five separate jurisdictions to determine best practice. The paper develops a rationale and working definition for a concierge service that will assist public sector managers to help young high-growth SMEs and startups to navigate the increasingly complex innovation ecosystem.


            Author and article information

            Pluto Journals
            1 December 2020
            : 36
            : 4 ( doiID: 10.13169/prometheus.36.issue-4 )
            : 366-381
            School of Business and Tourism, Southern Cross University, Bilinga, Queensland 4225, Australia
            Author notes

            CORRESPONDING AUTHOR: david.noble@ 123456scu.edu.au

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            Computer science,Arts,Social & Behavioral Sciences,Law,History,Economics


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