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      Regions and firms in eWork Relocation Dynamics: Pittsburgh's call centre industry

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            Abstract

            This paper attempts to contribute to our theoretical understanding of the relationship between regions and the location dynamics of telemediated employment through an analysis of the regional dynamics shaping the call centre industry in Pittsburgh, which has grown significantly despite the increased possibilities for offshoring. Focussing on fundamental dimensions of the call centre labour process, it suggests that there are particular features of the Pittsburgh region that are not only important components of firms’ decisions to locate call centre work there but also influence their processes for doing so. These features are rooted in the industrial history, socio-demographic dynamics and cultural factors in the region that increase the level of ‘stickiness’, or propensity of enterprises to stay in the area.

            Content

            Author and article information

            Journal
            10.13169
            workorgalaboglob
            Work Organisation, Labour and Globalisation
            Pluto Journals
            1745641X
            17456428
            Summer 2007
            : 1
            : 2
            : 98-115
            Article
            workorgalaboglob.1.2.0098
            10.13169/workorgalaboglob.1.2.0098
            f0bfbfbe-7187-43fd-b6ce-8251d42a7b5c
            © Chris Benner, 2007

            All content is freely available without charge to users or their institutions. Users are allowed to read, download, copy, distribute, print, search, or link to the full texts of the articles in this journal without asking prior permission of the publisher or the author. Articles published in the journal are distributed under a http://creativecommons.org/licenses/by/4.0/.


            Sociology,Labor law,Political science,Labor & Demographic economics,Political economics

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