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      Call for Papers: Hierarchies of domesticity – spatial and social boundaries. Deadline for submissions is 30th September, 2024Full details can be read here.

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      Global forces and national Institutions: call centre work in Colombia

      research-article
      Work Organisation, Labour and Globalisation
      Pluto Journals
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            Abstract

            The aim of this article is to contribute to the discussion about the relationship between global forces and national institutions, from a Latin American perspective. In addition to presenting some data about the diffusion of information and communications technologies in Latin America, we try to establish the relationship between some characteristics of Colombian society and the particular nature of the working conditions and employment relationships in call centres in this country, drawing on some exploratory case studies of call centres carried out in 2004, that formed part of a larger ongoing research project. It concludes that several features that are specific to the Colombian context appear to play a major role in shaping working conditions in Colombian call centres, including the particular characteristics of the labour market, the low regulatory power of the State, low compliance with labour laws, the persistence of the armed conflict that weakens all social and labour movements and the existence of a ‘culture of distrust’. This suggests that the national institutional environment exerts an important role in shaping local working conditions, even when powerful global forces are at play.

            Content

            Author and article information

            Journal
            10.13169
            workorgalaboglob
            Work Organisation, Labour and Globalisation
            Pluto Journals
            1745641X
            17456428
            Summer 2007
            : 1
            : 2
            : 131-154
            Article
            workorgalaboglob.1.2.0131
            10.13169/workorgalaboglob.1.2.0131
            373e6ebd-5bd1-4066-82c1-ffbd24c89e07
            © Anita Weiss, 2007

            All content is freely available without charge to users or their institutions. Users are allowed to read, download, copy, distribute, print, search, or link to the full texts of the articles in this journal without asking prior permission of the publisher or the author. Articles published in the journal are distributed under a http://creativecommons.org/licenses/by/4.0/.

            History

            Sociology,Labor law,Political science,Labor & Demographic economics,Political economics

            References

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