Behind the screens: telemediated work in the Canadian public sector

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Work Organisation, Labour and Globalisation

Volume 1, Issue 2

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Behind the screens: telemediated work in the Canadian public sector

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Author(s): Norene Pupo

Publication date (Print): Summer 2007

Journal: Work Organisation, Labour and Globalisation

Publisher: Pluto Journals

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Abstract

Among the recent measures undertaken in Canada to adapt the public sector to the ‘new economy’ in order to maintain or enhance economic competitiveness on an international level has been the adoption of new technologies and e-government, affecting both labour processes and service delivery. All three levels of government — municipal, provincial, and federal — have adopted ‘virtual service techniques’. This paper examines telemediated processes and new work arrangements in the public sector and raises questions regarding the impact on workers and their trade unions, working conditions, service delivery, and social citizenship.

Content

Author and article information

Journal

Journal ID (doi): 10.13169

Journal ID (publisher-id): workorgalaboglob

Title: Work Organisation, Labour and Globalisation

Publisher: Pluto Journals

ISSN (Print): 1745641X

ISSN (Electronic): 17456428

Publication date (Print): Summer 2007

Volume: 1

Issue: 2

Pages: 155-167

Article

Publisher ID: workorgalaboglob.1.2.0155

DOI: 10.13169/workorgalaboglob.1.2.0155

SO-VID: 468e1659-602b-4a6d-b958-75514cc33f95

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All content is freely available without charge to users or their institutions. Users are allowed to read, download, copy, distribute, print, search, or link to the full texts of the articles in this journal without asking prior permission of the publisher or the author. Articles published in the journal are distributed under a http://creativecommons.org/licenses/by/4.0/.

History

ScienceOpen disciplines: Sociology,Labor law,Political science,Labor & Demographic economics,Political economics

References

Armstrong, P. & H. Armstrong (1996) Wasting Away: The Undermining of Canadian Health Care , Toronto: Oxford University Press
Beatty, J. (2004) ‘Telus Deal Next Step in CAN$1.3-billion Privatization: Province to Transfer 150 jobs to Telus Division, Saving CAN$30m’, Vancouver Sun , November 11
Canadian Urban Institute Forum (2004) ‘Getting the 411 on 311: What GTA Decision-Makers Need to Know’, March 5.
Duffy, A., D. Glenday & N. Pupo (eds.) (1997) Good Jobs, Bad Jobs, No Jobs: The Transformation of Work in the 21st Century , Toronto: Harcourt, Brace
Earl, L. (2002) Technological Change in the Public Sector, 2000–2002 , Catalogue No. 88F0006XIE, No. 008. Ottawa: Statistics Canada
Evans, B. & J. Shields (1998) Shrinking the State: Globalization and Public Administration Reform , Halifax: Fernwood
Federal Government Union Conference (2004) Call Centre Operations in the Federal Government , Ottawa, May.
Fisher, M. (2004) ‘The Crisis of Civil Service Trade Unionism: A Case Study of Call Centre Development in a Civil Service Agency’, Work, Employment and Society , Volume 18(1):157–177
Glenday, D. (1997) ‘Lost Horizons, Leisure Shock: Good Jobs, Bad Jobs, Uncertain Future’, in A. Duffy, D. Glenday, & N. Pupo, (eds) Good Jobs, Bad Jobs, No Jobs: The Transformation of Work in the 21st Century , Toronto: Harcourt Brace:8–34
Public Services Association, It's Government, But not as we Know It! Retrieved November 3, 2004 from http://www.psa.org.nz/egovernment.asp
Jackson, A. (2005) Work and Labour in Canada: Critical Issues , Toronto: Canadian Scholars' Press
McBride, S. (2001) Paradigm Shift: Globalization and the Canadian State , Halifax: Fernwood:195–222
McDonough, P. (2001) ‘Work and Health in the New Global Economy’, in P. Armstrong et al.., Unhealthy Times: Political Economy Perspectives on Health and Care in Canada , Toronto: Oxford University Press.
Panitch, L. & D. Swartz (2003) From Consent to Coercion: the Assault on Trade Union Freedom , 3rd Edition, Toronto: Garamond Press
Province of Ontario (2002) 2002 Annual Report of the Provincial Auditor of Ontario , Toronto: Queen's Park. Retrieved November 3, 2004 from www.gov.on.ca
Pupo, N. (2001) ‘The Role of the State in a Restructured Economy,’ in D. Glenday & A. Duffy (eds) Canadian Society: Meeting the Challenges of the Twenty-First Century , Toronto: Oxford University Press: 117–142
Shalla, V. & W. Clement (eds) (2007) Work in Tumultuous Times: Critical Perspectives , Montreal & Kingston: McGill-Queen's University Press
Teeple, G. (1995) Globalization and the Decline of Social Reform , Toronto: Garamond Press

Comments

Comment on this article

[1] Armstrong, P. & H. Armstrong (1996) Wasting Away: The Undermining of Canadian Health Care , Toronto: Oxford University Press

[2] Beatty, J. (2004) ‘Telus Deal Next Step in CAN$1.3-billion Privatization: Province to Transfer 150 jobs to Telus Division, Saving CAN$30m’, Vancouver Sun , November 11

[3] Canadian Urban Institute Forum (2004) ‘Getting the 411 on 311: What GTA Decision-Makers Need to Know’, March 5.

[4] Duffy, A., D. Glenday & N. Pupo (eds.) (1997) Good Jobs, Bad Jobs, No Jobs: The Transformation of Work in the 21st Century , Toronto: Harcourt, Brace

[5] Earl, L. (2002) Technological Change in the Public Sector, 2000–2002 , Catalogue No. 88F0006XIE, No. 008. Ottawa: Statistics Canada

[6] Evans, B. & J. Shields (1998) Shrinking the State: Globalization and Public Administration Reform , Halifax: Fernwood

[7] Federal Government Union Conference (2004) Call Centre Operations in the Federal Government , Ottawa, May.

[8] Fisher, M. (2004) ‘The Crisis of Civil Service Trade Unionism: A Case Study of Call Centre Development in a Civil Service Agency’, Work, Employment and Society , Volume 18(1):157–177

[9] Glenday, D. (1997) ‘Lost Horizons, Leisure Shock: Good Jobs, Bad Jobs, Uncertain Future’, in A. Duffy, D. Glenday, & N. Pupo, (eds) Good Jobs, Bad Jobs, No Jobs: The Transformation of Work in the 21st Century , Toronto: Harcourt Brace:8–34

[10] Public Services Association, It's Government, But not as we Know It! Retrieved November 3, 2004 from http://www.psa.org.nz/egovernment.asp

[11] Jackson, A. (2005) Work and Labour in Canada: Critical Issues , Toronto: Canadian Scholars' Press

[12] McBride, S. (2001) Paradigm Shift: Globalization and the Canadian State , Halifax: Fernwood:195–222

[13] McDonough, P. (2001) ‘Work and Health in the New Global Economy’, in P. Armstrong et al.., Unhealthy Times: Political Economy Perspectives on Health and Care in Canada , Toronto: Oxford University Press.

[14] Panitch, L. & D. Swartz (2003) From Consent to Coercion: the Assault on Trade Union Freedom , 3rd Edition, Toronto: Garamond Press

[15] Province of Ontario (2002) 2002 Annual Report of the Provincial Auditor of Ontario , Toronto: Queen's Park. Retrieved November 3, 2004 from www.gov.on.ca

[16] Pupo, N. (2001) ‘The Role of the State in a Restructured Economy,’ in D. Glenday & A. Duffy (eds) Canadian Society: Meeting the Challenges of the Twenty-First Century , Toronto: Oxford University Press: 117–142

[17] Shalla, V. & W. Clement (eds) (2007) Work in Tumultuous Times: Critical Perspectives , Montreal & Kingston: McGill-Queen's University Press

[18] Teeple, G. (1995) Globalization and the Decline of Social Reform , Toronto: Garamond Press