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      Algorithmic work coordination and workers' voice in the COVID-19 pandemic: The case of Foodora/Lieferando

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            Abstract

            The COVID-19 pandemic exacerbates the conflictual nature of work in the digital platform economy as if it were ignited under a magnifying glass. In this context, this article focuses on the logic of control of algorithmic labour coordination, adopting a qualitative case study approach. In a situation in which the technical infrastructure of online platforms generally impedes labour protests, it examines the case of Lieferando (formerly Foodora) in Germany, where, unusually, the on-demand workforce is employed. It concludes that in this situation, the algorithmic management of Lieferando facilitates labour protests because of a lack of communication between employer and worker. Furthermore, in the COVID-19 pandemic, institutionalised relationships function as a countervailing power to that of the employer, forcing it to act.

            Content

            Author and article information

            Journal
            10.2307/j50010512
            workorgalaboglob
            Work Organisation, Labour & Globalisation
            Pluto Journals
            1745-641X
            1745-6428
            1 January 2021
            : 15
            : 1 ( doiID: 10.13169/workorgalaboglob.15.issue-1 )
            : 69-84
            Article
            workorgalaboglob.15.1.0069
            10.13169/workorgalaboglob.15.1.0069
            b2dff225-21af-48dd-8a32-ce41de52db8e
            © Jasmin Schreyer, 2021

            All content is freely available without charge to users or their institutions. Users are allowed to read, download, copy, distribute, print, search, or link to the full texts of the articles in this journal without asking prior permission of the publisher or the author. Articles published in the journal are distributed under a http://creativecommons.org/licenses/by/4.0/.

            Custom metadata
            eng

            Sociology,Labor law,Political science,Labor & Demographic economics,Political economics
            Workers' voice,Co-determination,Algorithmic Management,On-demand Workforce,Platform Economy,Algorithmic Work Coordination,COVID-19 Pandemic

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