- Record: found
- Abstract: found
- Article: found
The hotel industry in service economies: from one ‘service world’ to another
Abstract
Rethinking national models in order to render them capable of taking account of the sectoral dimensions of employment systems is the central issue addressed in this paper. The ‘service worlds’ approach, based on an analysis of economic and social conventions, is one possible avenue to be taken in search of a solution. Drawing on empirical research on hotel services, this article draws three main conclusions. First, it shows that conventions and power relations are structured by the interplay of numerous forces at work at a sectoral level that until now have led to tacit agreements between governments and employers in which the volume of jobs created has taken precedence over the quality of those jobs. Second, it demonstrates that the logics that structure global, national, sectoral and corporate spaces, such as outsourcing, vertical integration and particular employment forms, are mingled and intertwined. Finally, it identifies tangible or symbolic connectors that facilitate movement between the global, national, sectoral and corporate spaces and which open up or, conversely, close off the boundaries of these spaces to new logics. Interacting with national models whilst simultaneously minimising their importance, they are helping to shift services from one world to another.
Content
Author and article information
References
Appelbaum, E. & R. Schettkat (eds) (1990) Labor Market Adjustments to Structural Change and Technical Progress , New York: Praeger
Anxo, D., D. Storrie et al., (2001) The job creation potential of the service sector in Europe , Final report, Luxembourg:European Commission:332
Bailey, T. & A. Bernhardt (1996) The reorganization of workplaces in service industries , Working papers series, Institute of Industrial Relations, Berkeley: University of California
Barbier, J.C & M.T. Letablier (2005) Politiques sociales. Enjeux méthodologiques et épistémologiques des comparaisons internationales , Brussels: Peter Lang:295
Bovagnet, F-C. (2005) ‘Hausse constant de l'emploi dans le secteur des hotels et restaurants de l'UE élargie’, Statistiques en Bref , 32–5
Bosch, G. (2001), ‘Germany: a “service gap”?’ in Dolvik J. (ed), Comparative perspectives on Employment and Labour Relations in the European Private sector services , Brussels: Peter Lang:53–101
Bosch, G. & S. Lehndorff (eds), 2005, Working in the Service Economy: a Tale from Different Worlds , London: Routledge Press
Bosch, G. & T. Kalina (2008), ‘Low-Wage work in Germany: An Overview,’ in G. Bosch & C. Weinkopf (eds), Low-wage work in Germany , New York: Russel Sage Foundation
Burggraf S. (1984) ‘Women, youth and minorities and the case of the missing productivity’, American Economic Review , 05, vol. 74, no 2
Castells, M. (1998), l'Ere de l'Information, vol 1. la société en réseaux , Paris: Fayard
Castells, M. & Y. Aoyama (2002), ‘Une évaluation empirique de la société informationnelle: structures de l'emploi dans les pays du G7, 1920–2000 ’, Revue internationale du travail , vol. 141, no 1–2.
Delpeuch, T., 2009, ‘Comment la mondialisation rapproche les politiques publiques’, in l'Economie Politique , July-September:77–100
Devetter, F-X., F. Jany-Catrice & T. Ribault (2009) , Les services à la personne , Paris: La Découverte
Esping-Andersen, G. (1990) The Three Worlds of Welfare Capitalism , Cambridge: Polity Press
Faes-Cannito F. (2004) ‘les Hôtels et restaurants en Europe’, Statistiques en Bref , Eurostat, 38/2004:8
Gadrey, J. & F. Jany-Catrice (2001) ‘The retail sector: why so many jobs in America and so few in France?’ Service Industries Journal , January
Gadrey, J., (2004) Socioéconomie des services , Paris: La Découverte
Gadrey, J., (2005) ‘Les quatre “mondes” des économies de services développées’, in Economies et Sociétés , Issue on Economie et Gestion des services, ISMEA nov-dec., no 7
Gadrey, J., F. Jany-Catrice & M. Pernod (2009) ‘Employés non qualifiés: la catégorie oubliée des politiques d'égalité professionnelle’, in Economie et Sociétés , Issue on Socioéconomie du travail
Grimshaw, D. & S. Lehndorff (2010) ‘Anchors for Job Quality’, Work Organisation, Labour and Globalisation , Vol 4 No 1
Hall, P. & D. Soskice (eds) (2001) Varieties of Capitalism, The Institutional Foundations of Comparative Advantage , Oxford: Oxford University Press
Hassenteufel, P. (2008) Sociologie politique; l'action publique , Paris: Armand Colin
Jany-Catrice, F. & S. Lehndorff (2005) ‘Who works for the retail trade? A European Comparison’, in G. Bosch & S. Lehndorff (eds) Working in the service sector – a tale of different worlds , London: Routledge
Jany-Catrice, F., & T. Ribault T. (2007) The French Accommodation sector: how to accommodate quality in jobs and services? Report for the Dynamo Project
Karamessini, M., Y. Eustathopoulos & E. Papadopoulou (2007) The Greek Accommodation Industry, Drivers of change and their effects on the Employment model , Report for the Dynamo Project
Kok, W. (2003) Jobs, jobs, jobs, creating more employment in Europe , Report of the Employment Task Force, November
Korpi, W., (2001), ‘Class, gender and inequality. The role of welfare states’, M. Kholi & M. Novak Will Europe work ? London: Routledge
Lallement, M. & J. Spurk (2003) Stratégies des comparaisons internationales , Paris: CNRS éditions
Lestrade, B. (2004) ‘Travail à temps partiel en France et en Allemagne: deux modèles contrastés’, Innovations , 2004,20
Maruani, M. (2005) Travail et Emploi des Femmes , Paris: La Découverte
Palier, B. (2001) Globalization and European Welfare States: challenges and changes , London: Palgrave
Petit, P. (1988) ‘La croissance tertiaire’, Economica .
Pinto, V., D. Cartron & G. Burnod (2000), ‘Etudiants en Fast-Food: les usages sociaux d'un “petit boulot”’, Travail et Emploi , no 83, July
Puech, I., (2006,) ‘Femmes et immigrées, corvéables à merci’, Travail, genre et sociétés , no16, 2006/2.
Ponthieux, S. (2009), ‘The working poor as a statistical category: Methodological difficulties and exploration of a notion of poverty in earned income’, Paris: Insee, Direction des statistiques démographiques et sociales
Ribault, T. (2007) ‘Des services qui font du bien’, in É. Heurgon, J. Landrieu (eds.), L'économie des services pour un développement humain , Paris: L'Harmattan
Rubery, J., M. Smith & C. Fagan (1999) Women's employment in Europe , London: Routledge
Salais, R. & M. Storper, (1993) Les mondes de production. Enquête sur l'identité économique de la France , Paris: Editions EHESS
Schweiger, C. & J. Wickham (2007), Draft summary report on the Irish accommodation sector , Report for the Dynamo Project
Thanopoulou, M. (2003) Equal pay between men and women in tourism. An empirical research of the current situation and detection of perspectives , Athens: Research Centre for Gender Equality (KETHI)
Vanselow, J. (2008), ‘Still lost and forgotten, the work of room attendants in Germany’, G. Bosch & C. Weinkopf (eds), Low-wage work in Germany , New York: The Russel Sage Foundation