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      ‘The Sound of Silence’: A Preliminary Experiment Investigating Non-Verbal Auditory Representations in Telephone-Based Automated Spoken Dialogues

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      International Conference on Auditory Display '98 (AD)

      Auditory Display

      1-4 November 1998

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          Abstract

          At the lexical level, a typical human-computer dialogue in an aural-only spoken language system consists of two stages, system output and user input. As with human-human conversation, a good proportion of turn taking clues are given by lapses in talk. Unfortunately, in telephone-based automated spoken dialogues, silences on the system’s part may not be so easily resolved. A pilot experiment examined the recogniser listening and processing states and showed that auditory icons representing these caused fewer incorrect user responses than the control condition. However, where system prompts explicitly requested a response, icons were not necessary if talkover was provided. Also, the effectiveness of auditory representations had a strong interaction with the expertise of the caller suggesting that expert users may require a period of acclimatisation to the use of sounds as they tend to listen to them due to novelty. Conversely, novice users with no experience acted correctly.

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          Most cited references 4

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          Usability Analysis of Visual Programming Environments: A ‘Cognitive Dimensions’ Framework

           T.R.G. Green,  M Petre (1996)
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            Why a Diagram is (Sometimes) Worth Ten Thousand Words

             H. Simon,  J. Larkin (1987)
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              An Account of How Readers Search for Information in Diagrams

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                Author and article information

                Conference
                November 1998
                November 1998
                : 1-9
                Affiliations
                Vocalis Ltd., Great Shelford

                Cambridge, UK
                Dept. of Sociology, University of Surrey

                Guildford, UK
                Article
                10.14236/ewic/AD1998.1
                © David Williams et al. Published by BCS Learning and Development Ltd. International Conference on Auditory Display '98, University of Glasgow, UK

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                International Conference on Auditory Display '98
                AD
                University of Glasgow, UK
                1-4 November 1998
                Electronic Workshops in Computing (eWiC)
                Auditory Display
                Product
                Product Information: 1477-9358BCS Learning & Development
                Self URI (journal page): https://ewic.bcs.org/
                Categories
                Electronic Workshops in Computing

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