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      Supporting dementia caregivers in Peru through chatbots: generative AI vs structured conversations.

      Published
      proceedings-article
      , , ,
      36th International BCS Human-Computer Interaction Conference (BCS HCI 23)
      The BCS Human-Computer Interaction Conference 2023 was co-located with the INTERACT 2023 conference, the theme of which was "Design for Equlity and Justice", as increasingly, computer science as a discipline is becoming concerned about issues of justice and equality – from fake news to rights for robots, from the ethics of driverless vehicles to the gamergate controversy. The BCS HCI Conference welcomed submissions on all aspects of human-computer interaction. Topics included: User Experience, usability testing and interaction design; Education and Health; Smart Energy, Smart Transport and the Internet of Things; Interaction Technologies and Applications.
      28–29 August 2023
      Dementia, Chatbot, Conversational design, Human-centred design, Generative AI, Caregiver support, Caregiver intervention
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            Abstract

            In Peru, dementia caregivers face burnout, depression, stress, and financial strain. Addressing their needs involves tackling the intricacies of caregiving and managing emotional burdens. Chatbots can serve as a viable support mechanism in regions with limited resources. This study delves into the perceptions of dementia caregivers in Peru regarding a chatbot tailored to offer care navigation and emotional support. We divided the study into three phases: the initial stage encompassed engaging stakeholders to define design requirements for the chatbot; the second stage focused on the creation of ‘Ana’, a chatbot for dementia caregivers; and the final stage assessed the chatbot through interviews and a caregiver satisfaction survey. ‘Ana’ was tested in two configurations - one employed pre-defined conversation patterns, while the other harnessed generative AI for more dynamic responses. The findings reveal that caregivers seek immediate access to information on handling behavioural symptoms and a platform for emotional release. Moreover, participants preferred the generative AI alternative of Ana, as it was perceived to be more empathic and human-like. The participants valued the generative approach despite knowing the potential risk of receiving inaccurate information.

            Content

            Author and article information

            Contributors
            Conference
            August 2023
            August 2023
            : 89-98
            Affiliations
            [0001]Imperial College London

            London
            Article
            10.14236/ewic/BCSHCI2023.11
            d9c912c7-084e-4b3b-b503-6dfec9f3de5b
            © Espinoza et al. Published by BCS Learning and Development Ltd. Proceedings of BCS HCI 2023, UK

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            36th International BCS Human-Computer Interaction Conference
            BCS HCI 23
            36
            University of York, UK
            28–29 August 2023
            Electronic Workshops in Computing (eWiC)
            The BCS Human-Computer Interaction Conference 2023 was co-located with the INTERACT 2023 conference, the theme of which was "Design for Equlity and Justice", as increasingly, computer science as a discipline is becoming concerned about issues of justice and equality – from fake news to rights for robots, from the ethics of driverless vehicles to the gamergate controversy. The BCS HCI Conference welcomed submissions on all aspects of human-computer interaction. Topics included: User Experience, usability testing and interaction design; Education and Health; Smart Energy, Smart Transport and the Internet of Things; Interaction Technologies and Applications.
            History
            Product

            1477-9358 BCS Learning & Development

            Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/BCSHCI2023.11
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

            Applied computer science,Computer science,Security & Cryptology,Graphics & Multimedia design,General computer science,Human-computer-interaction
            Caregiver support,Dementia,Human-centred design,Chatbot,Conversational design,Generative AI,Caregiver intervention

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