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      A Communicative Action Analysis of Information Systems: A Sales Support System and Its Effects

      Proceedings of the First International Workshop on Communication Modeling (CM)

      International Workshop on Communication Modeling

      1-2 July 1996

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          Abstract

          This report presents a case study of the implementation of a sales support system used by the Volvo/Renault retailers. The system is used when the car dealers are doing business with the customers. In this report the effects of the system on the business process are presented and analysed. The analysis is made from a communicative action perspective and the analyses show that the system cannot only be seen as a system that provides information to the car dealer and the customer, the system also affects the business process and the negotiation between the customer and the car dealer in a much more sophisticated way. The analysis also empasizes how important the quality of the communication is in the business process and how the system has affected this quality.

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          Author and article information

          Contributors
          Conference
          July 1996
          July 1996
          : 1-13
          Affiliations
          VITS

          The University of Linköping

          and

          Dalarna University

          S-78188 Borlänge Sweden
          Article
          10.14236/ewic/CM1996.6
          © Owen Eriksson. Published by BCS Learning and Development Ltd. Proceedings of the First International Workshop on Communication Modeling, Tilburg, The Netherlands

          This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

          Proceedings of the First International Workshop on Communication Modeling
          CM
          1
          Tilburg, The Netherlands
          1-2 July 1996
          Electronic Workshops in Computing (eWiC)
          International Workshop on Communication Modeling
          Product
          Product Information: 1477-9358BCS Learning & Development
          Self URI (journal page): https://ewic.bcs.org/
          Categories
          Electronic Workshops in Computing

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