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      Outsourcing and Knowledge Management in Software Testing

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      11th International Conference on Evaluation and Assessment in Software Engineering (EASE) (EASE)

      Evaluation and Assessment in Software Engineering (EASE)

      2-3 April 2007

      software testing, outsourcing, knowledge management, grounded theory, case study

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          Abstract

          The objective of this empirical study was to explore outsourcing in software testing and shape hypotheses that explain the association between outsourcing and knowledge management. First, a survey of testing practices was conducted and 26 organizational units (OUs) were interviewed. From this sample, five OUs were further selected for an in-depth case study. The study used qualitative grounded theory as its research method and the data was collected from 41 theme-based interviews. The analysis yielded hypotheses that included that the business orientation of an OU affects outsourcing of testing and the knowledge management strategy, outsourcing seems to be more effective when independent testing agencies have enough domain knowledge, and outsourcing verification tasks is more difficult than outsourcing validation tasks. The results of this study can be used in developing the knowledge management strategy and as guidance in making outsourcing decisions.

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          Most cited references 3

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          A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems

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            Purchasing's Role in Environmental Management: Cross-Functional Development of Grounded Theory

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              Filling a gap in traditional transaction cost economics:

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                Author and article information

                Contributors
                Conference
                April 2007
                April 2007
                : 1-11
                Affiliations
                Lappeenranta University of Technology, Department of Information Technology, Laboratory of Information Processing

                PL 20, 53851 Lappeenranta, Finland
                Article
                10.14236/ewic/EASE2007.6
                © Katja Karhu et al. Published by BCS Learning and Development Ltd. 11th International Conference on Evaluation and Assessment in Software Engineering (EASE), Keele University, UK

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                11th International Conference on Evaluation and Assessment in Software Engineering (EASE)
                EASE
                11
                Keele University, UK
                2-3 April 2007
                Electronic Workshops in Computing (eWiC)
                Evaluation and Assessment in Software Engineering (EASE)
                Product
                Product Information: 1477-9358BCS Learning & Development
                Self URI (journal page): https://ewic.bcs.org/
                Categories
                Electronic Workshops in Computing

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