+1 Recommend
1 collections
      • Record: found
      • Abstract: found
      • Conference Proceedings: found
      Is Open Access

      Alignment of Software Product Quality Goals in Two Outsourcing Relationships


      14th International Conference on Evaluation and Assessment in Software Engineering (EASE) (EASE)

      Evaluation and Assessment in Software Engineering

      12 - 13 April 2010

      Quality, Outsourcing, Priorities, Case Study

      Read this article at

          There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.


          Background: Issues with software product quality are commonly reported when organisations engage in outsourcing relationships. To address this issue, value-based software engineering literature emphasises the need for all success-critical stakeholder groups to work towards a mutually agreed goal.

          Aim: This paper presents a case study that aims to compare and contrast the priority two groups place on software product quality — stakeholders internal to the development organisation, and stakeholders from outsourcing relationships.

          Method: A model of software product quality was developed and used for this study based on ISO 9126 standard. Questionnaires were collected from 38 representatives of the two key stakeholder groups, in which each person rates the relative importance of aspects of software product quality using the hierarchical cumulative voting (HCV) technique. The results of these two groups were then analysed and compared.

          Results: The results show the stakeholders priorities to be a merging of the priorities from both the software development organsiation, and the firm providing the outsourced services. Further, stakeholders from outsourced relationships had greater difficulty define an ideal future balance of software product qualities.

          Conclusions: One of the keys to success when outsourcing is to ensure both the internal and external groups understand the needs of each other — and ensure they can work towards a sufficiently compatible goal. It may be necessary to change the way work is outsourced to align the goals of both firms to be compatible.

          Related collections

          Author and article information

          April 2010
          April 2010
          : 1-9
          Blekinge Institute of Technology

          © Sebastian Barney et al. Published by BCS Learning and Development Ltd. 14th International Conference on Evaluation and Assessment in Software Engineering (EASE), Keele University, UK

          This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

          14th International Conference on Evaluation and Assessment in Software Engineering (EASE)
          Keele University, UK
          12 - 13 April 2010
          Electronic Workshops in Computing (eWiC)
          Evaluation and Assessment in Software Engineering
          Product Information: 1477-9358BCS Learning & Development
          Self URI (journal page): https://ewic.bcs.org/
          Electronic Workshops in Computing


          Comment on this article