Facilitating the Communication between Malaysian Grandparents and Grandchildren Living Abroad through Computer-Mediated Communication

The main focus of this research is to design a Computer-Mediated Communication system that is easily used by grandparents (GP) and grandchildren (GC) separated by physical distance. An effective and usable design solution requires an understanding of its users and context, and therefore this project also aims to understand the nature of the communication failures and successes in GP-GC relationship and how physical distance and technology change this relationship, especially in Eastern (more specifically Malaysian) culture, which has not been studied extensively in published GP-GC communication literature.