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    Dramaturgical Capitalization of Positive Emotions: The Answer for Facebook Success?

    Authors: 1 , 1 , 2 , 1

    Publication date (Print):

    Conference name: People and Computers XXIII Celebrating People and Technology (HCI)

    Conference theme: Computers XXIII Celebrating People and Technology

    Conference date: 1 - 5 September 2009

    Keywords: user experience, positive emotions, Facebook social networking site, diary study, memorable experiences, experience design

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        Abstract

        Although user behavior in the popular Facebook social network site has been intensely investigated since the site came live in 2004, we know little about users’ emotions and values weaved in the fabric of their interactions. We report on a diary study for collecting daily accounts of users’ most memorable Facebook experiences. Outcomes emphasize the distinction between public and private presentation together with user motivation for engaging in these roles. Findings outline the role of impression management in the capitalization of positive emotions: a process through which people derive associated benefits from sharing them. Outcomes also suggest that at their heart, people’s most memorable experiences with Facebook are all about positive emotions, in particular those concerned with connectedness and entertainment. Finally, we discuss the implications of these findings for experience design and propose design tactics and guidelines integrated into a framework for designing for connectedness and entertainment.

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        The Benefits of Facebook “Friends:” Social Capital and College Students’ Use of Online Social Network Sites

         Nicole Ellison,  Charles Steinfield,  Cliff Lampe (2007)
        Article 0 comments Cited 825 times – based on 0 reviews     Review now
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          The role of positive emotions in positive psychology. The broaden-and-build theory of positive emotions.

           B Fredrickson (2001)
          In this article, the author describes a new theoretical perspective on positive emotions and situates this new perspective within the emerging field of positive psychology. The broaden-and-build theory posits that experiences of positive emotions broaden people's momentary thought-action repertoires, which in turn serves to build their enduring personal resources, ranging from physical and intellectual resources to social and psychological resources. Preliminary empirical evidence supporting the broaden-and-build theory is reviewed, and open empirical questions that remain to be tested are identified. The theory and findings suggest that the capacity to experience positive emotions may be a fundamental human strength central to the study of human flourishing.
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            Emotion Work, Feeling Rules, and Social Structure

             Arlie Hochschild (1979)
            Article 0 comments Cited 436 times – based on 0 reviews     Review now
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              Author and article information

              Affiliations
              [ 1 ]Computing Department

              Lancaster University, LA1 4WA, UK
              [ 2 ]Psychology Department

              Lancaster University, LA1 4WA, UK
              Contributors
              Corina Sas
              Alan Dix
              Jennefer Hart
              Ronghui Su
              Conference
              Publication date: September 2009
              Publication date (Print): September 2009
              Pages: 120-129
              ID: 10.14236/ewic/HCI2009.14
              Copyright statement: © Corina Sas et al. Published by BCS Learning and Development Ltd. People and Computers XXIII Celebrating People and Technology, Churchill College Cambridge, UK

              License:

              This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

              Conference name: People and Computers XXIII Celebrating People and Technology
              Conference acronym: HCI
              Conference number:
              Conference location: Churchill College Cambridge, UK
              Conference date: 1 - 5 September 2009
              Conference sponsor: Electronic Workshops in Computing (eWiC)
              Conference theme: Computers XXIII Celebrating People and Technology
              Product
              Product Information: 1477-9358 BCS Learning & Development
              Self URI (journal page): https://ewic.bcs.org/
              Categories
              Series title: Electronic Workshops in Computing

              Link to data:

              ScienceOpen disciplines: Applied computer science, Computer science, Security & Cryptology, Graphics & Multimedia design, General computer science, Human-computer-interaction

              Keywords: experience design, user experience, positive emotions, Facebook social networking site, diary study, memorable experiences

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