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      How do people find information on a familiar website?

      People and Computers XXIII Celebrating People and Technology (HCI)

      Computers XXIII Celebrating People and Technology

      1 - 5 September 2009

      Navigation, information space, familiarity, sketch map, stratum, user study

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          Abstract

          Previous research has investigated how people either navigate the web as a whole, or find information on websites of which they have little previous knowledge. However, it is now common for people to make frequent use of one site (e.g., their employer’s intranet). This paper reports how participants recalled and navigated a familiar website they had used for 8- 20 months. Sketch maps showed that participants’ memory for the site’s content and structure was very limited in extent, but generally accurate. Navigation data showed that participants had much more difficulty finding the region of the site that contained a piece of information, than then finding the information itself. These data highlight the need for directly accessed pages to be given greater prominence in browser history mechanisms and designers to make information regions memorable. Finally, two navigational path metrics (stratum and percentage of revisit actions) that correlated with participants’ performance were identified.

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          Author and article information

          Contributors
          Conference
          September 2009
          September 2009
          : 262-268
          Affiliations
          School of Computing, University of Leeds, Leeds, UK.
          Article
          10.14236/ewic/HCI2009.31
          © Roy A. Ruddle. Published by BCS Learning and Development Ltd. People and Computers XXIII Celebrating People and Technology, Churchill College Cambridge, UK

          This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

          People and Computers XXIII Celebrating People and Technology
          HCI
          Churchill College Cambridge, UK
          1 - 5 September 2009
          Electronic Workshops in Computing (eWiC)
          Computers XXIII Celebrating People and Technology
          Product
          Product Information: 1477-9358BCS Learning & Development
          Self URI (journal page): https://ewic.bcs.org/
          Categories
          Electronic Workshops in Computing

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