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      When ‘one fits all’ does not fit – study of visualization types for mobile help systems

      proceedings-article

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      People and Computers XXIII Celebrating People and Technology (HCI)

      Computers XXIII Celebrating People and Technology

      1 - 5 September 2009

      Mobile device, online survey, help systems, information visualization

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            Abstract

            An open question today is how the visualization of a mobile assistance interface should look like, e.g. if it should disappear automatically after some seconds or a user interaction is required. In this paper a survey is conducted that has the goal to gather practice-oriented interaction design guidelines to support design decisions of mobile help visualizations. The survey is based on four different visualization strategies in order to find the most appropriate. Five usage scenarios from the field of mobile messaging were selected. The study shows the first time that users have a concept of criticality for usage problems and that ‘one fits all’ solutions fail for (huge) user groups.

            Content

            Author and article information

            Contributors
            Conference
            September 2009
            September 2009
            : 398-404
            Affiliations
            [0001]Deutsche Telekom Laboratories

            Ernst-Reuter-Platz 7

            10587 Berlin, Germany

            +49 30 8353 58168
            [0002]2nd Deutsche Telekom Laboratories

            Ernst-Reuter-Platz 7

            10587 Berlin, Germany

            +49 30 8353 58535
            [0003]Deutsche Telekom Laboratories at

            Ben Gurion University

            P.O.B. 653

            84105 Beer-Sheva, Israel

            +972 8 642 8115
            Article
            10.14236/ewic/HCI2009.49
            784019fb-d42d-4cd4-8582-bb8c6ed0cd0d
            © Kathrin Jepsen et al. Published by BCS Learning and Development Ltd. People and Computers XXIII Celebrating People and Technology, Churchill College Cambridge, UK

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            People and Computers XXIII Celebrating People and Technology
            HCI
            Churchill College Cambridge, UK
            1 - 5 September 2009
            Electronic Workshops in Computing (eWiC)
            Computers XXIII Celebrating People and Technology
            Product
            Product Information: 1477-9358BCS Learning & Development
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

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