472
views
0
recommends
+1 Recommend
1 collections
    0
    shares
       
      • Record: found
      • Abstract: found
      • Conference Proceedings: found
      Is Open Access

      Measuring the influence of social abilities on acceptance of an interface robot and a screen agent by elderly users

      proceedings-article

      , , ,

      People and Computers XXIII Celebrating People and Technology (HCI)

      Computers XXIII Celebrating People and Technology

      1 - 5 September 2009

      User interfaces, Geriatrics, Technology acceptance model, Robot acceptance

      Bookmark

            Abstract

            Personal robots and screen agents can be equipped with social abilities to facilitate interaction. This paper describes our research on the influence of these abilities on elderly user’s acceptance of such a system. Experiments were set up in eldercare institutions where a robotic and screen agent with simulated conversational capabilities were used in a Wizard of Oz experiment. Both agents were used with two conditions: a more socially communicative (the agent made use of a larger set of social abilities in interaction) and a less socially communicative interface. Results show that participants who were confronted with the more socially communicative version of the robotic agent felt more comfortable and were more expressive in communicating with it. This suggests that the more socially communicative condition would be more likely to be accepted as a conversational partner. This effect was less strong however, with the screen agent, suggesting that embodiment plays a role in this. Furthermore, results did show a correlation between social abilities as perceived by participants and some aspects of technology acceptance for both systems, but this did not relate to the more and less socially communicative conditions. Evaluating the experiments and specifically the use of our acceptance model we suggest that this particular context of robotic and screen agents for elderly users requires the development of a more appropriate acceptance model which not only features technology acceptance, but also conversational acceptance.

            Content

            Author and article information

            Contributors
            Conference
            September 2009
            September 2009
            : 430-439
            Affiliations
            [0001]Hogeschool van Amsterdam

            Instituut voor Information

            Engineering

            Almere, Netherlands
            [0002]University of Amsterdam

            Intelligent Systems Laboratory

            Amsterdam, Netherlands
            [0003]University of Amsterdam

            Human Computer Studies

            Laboratory

            Laboratory
            Article
            10.14236/ewic/HCI2009.54
            d9273a9b-0c6a-414f-9feb-c193f84a8ed0
            © Marcel Heerink et al. Published by BCS Learning and Development Ltd. People and Computers XXIII Celebrating People and Technology, Churchill College Cambridge, UK

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            People and Computers XXIII Celebrating People and Technology
            HCI
            Churchill College Cambridge, UK
            1 - 5 September 2009
            Electronic Workshops in Computing (eWiC)
            Computers XXIII Celebrating People and Technology
            Product
            Product Information: 1477-9358BCS Learning & Development
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

            Comments

            Comment on this article