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      User Experience at NCR: An Organisational Overview

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      proceedings-article
      , , , ,
      Proceedings of HCI 2010 (HCI)
      Human Computer Interaction
      6 - 10 September 2010
      Usability, User experience, Consumer experience, Self-service technology
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            Abstract

            In this paper the role of user experience (UX) in a large multinational corporation is presented in an historical perspective with recent organisational changes being described that have resulted in the UX role being placed in a central corporate team. Some examples are selected to illustrate a portion of the activities undertaken by this group, and the skills needed to accompany core technical knowledge are outlined. A working definition of user experience is then described that reflects the recent changes that the user experience role has had in our organisation, with this definition being compared with existing definitions of usability. The paper then concludes with reflections on the UX role within a large organisation, and presents some thoughts on how the UX role could be developed in the future. related context upon individual gaze and action during a collaborative Tetris game. Results show that experts as well as novices adapt their playing style when interacting in mixed ability pairs. We also present machine learning results about the prediction of player’s social context.

            Content

            Author and article information

            Contributors
            Conference
            September 2010
            September 2010
            : 195-203
            Affiliations
            [0001]Consumer Experience,

            NCR Corp, Dundee. DD2 4SW
            [0002]Advanced Technology & Research,

            NCR Labs, NCR Corp, Dundee.
            [0003]Consumer Experience, NCR Global Solutions Ltd,

            Swords, Co. Dublin, Ireland
            Article
            10.14236/ewic/HCI2010.25
            f639f13c-9be9-485c-aa4b-2d5602a1ca3d
            © Phil N. Day et al. Published by BCS Learning and Development Ltd. Proceedings of HCI 2010, University of Abertay, Dundee, UK

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Proceedings of HCI 2010
            HCI
            24
            University of Abertay, Dundee, UK
            6 - 10 September 2010
            Electronic Workshops in Computing (eWiC)
            Human Computer Interaction
            History
            Product

            1477-9358 BCS Learning & Development

            Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2010.25
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

            Applied computer science,Computer science,Security & Cryptology,Graphics & Multimedia design,General computer science,Human-computer-interaction
            Usability,User experience,Consumer experience,Self-service technology

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