Investigating the Future of Self-Service Technology

In this paper we describe an ongoing research project between NCR Dundee and Abertay University to investigate the future of self-service technology for entertainment. The aim was to assess how future technologies may be utilized in building a new system or improving current approaches to content distribution. We designed a web-based survey to determine the likelihood with which users would interact with future services. The findings suggested a strong preference for internet based technologies and the implications for further usage technologies are discussed.

Content

Author and article information

Contributors

Paul Robertson

Andrea Szymkowiak

Graham Johnson

Conference

Publication date: September 2010

Publication date (Print): September 2010

Pages: 346-349

Affiliations

[0001]University of Abertay Dundee

Dundee, DD1 HG

[0002]NCR Discovery Centre

3 Fulton Road, Dundee, DD2 4SW

Article

DOI: 10.14236/ewic/HCI2010.40

SO-VID: 61045f0a-ec2e-4080-8e93-95846dab5d48

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: Proceedings of HCI 2010

Conference acronym: HCI

Conference number: 24

Conference location: University of Abertay, Dundee, UK

Conference date: 6 - 10 September 2010

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Human Computer Interaction

History

Product

1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2010.40

Self URI (journal page): https://ewic.bcs.org/

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Investigating the Future of Self-Service Technology

Abstract