Blog
About

121
views
0
recommends
+1 Recommend
1 collections
    0
    shares
      • Record: found
      • Abstract: found
      • Conference Proceedings: found
      Is Open Access

      Designing acceptable user registration processes for e-services

      , ,

      The 26th BCS Conference on Human Computer Interaction (HCI)

      Human Computer Interaction

      12 - 14 September 2012

      Registration, E–services, Security friction, Workload, Design

      Read this article at

      Bookmark
          There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.

          Abstract

          User registration can have a serious impact on the success of online government services. Different services require different levels of identity assurance, and different registration processes are put in place to deliver them. But from the citizen’s perspective, these processes often require a disproportionate amount of effort, which reduces users’ acceptance. Typically, when sign-up to high-effort services is not mandatory, take-up is low; when it is compulsory, it causes resentment, and neither is desirable. Designers of services requiring registration currently have no way of assessing likely user acceptance at design time. We are introducing a tool that allows system designers to identify the impact of registration processes on different groups of users, in terms of workload and friction. Personas have been successfully applied to assist security designers, and we extend the concept with statistical properties, and introduce the Persona Group Calibration (PGC) exercise to calibrate the different personas for sensitivity to specific identity-related elements.

          Related collections

          Author and article information

          Contributors
          Conference
          September 2012
          September 2012
          : 1-4
          Affiliations
          Dept. of Computer Science

          University College London

          London, United Kingdom
          Article
          10.14236/ewic/HCI2012.68
          © Chris Porter et al. Published by BCS Learning and Development Ltd. The 26th BCS Conference on Human Computer Interaction, Birmingham, UK

          This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

          The 26th BCS Conference on Human Computer Interaction
          HCI
          26
          Birmingham, UK
          12 - 14 September 2012
          Electronic Workshops in Computing (eWiC)
          Human Computer Interaction
          Product
          Product Information: 1477-9358BCS Learning & Development
          Self URI (journal page): https://ewic.bcs.org/
          Categories
          Electronic Workshops in Computing

          Comments

          Comment on this article