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      What Are You Complaining About?: A Study of Online Reviews of Mobile Applications

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      27th International BCS Human Computer Interaction Conference (HCI 2013) (HCI)

      Human Computer Interaction Conference (HCI 2013)

      9 - 13 September 2013

      Online reviews, Mobile apps

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            Abstract

            In this paper, we explore the content of online reviews of mobile applications to get a better understanding of the most recurring issues users report through reviews, and the way the price and the rating of an app influences the type and the amount of feedback users report. Results show that users tend to provide positive feedback, often associating it with requirements for additional features. Also, users tend to provide more feedback for the lower rated apps and the optimal price range was found to be between £2.25 and £3.50.

            Content

            Author and article information

            Contributors
            Conference
            September 2013
            September 2013
            : 1-6
            Affiliations
            [0001]Oxford Brookes University

            Oxford, United Kingdom
            Article
            10.14236/ewic/HCI2013.38
            515d850f-6e22-4f0a-ac8c-4d315e54746e
            © Claudia Iacob et al. Published by BCS Learning and Development Ltd. 27th International BCS Human Computer Interaction Conference (HCI 2013), Brunel University, London, UK

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            27th International BCS Human Computer Interaction Conference (HCI 2013)
            HCI
            27
            Brunel University, London, UK
            9 - 13 September 2013
            Electronic Workshops in Computing (eWiC)
            Human Computer Interaction Conference (HCI 2013)
            Product
            Product Information: 1477-9358BCS Learning & Development
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

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