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      Cross-Modal Collaborative Information Seeking (CCIS): An Exploratory Study

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      27th International BCS Human Computer Interaction Conference (HCI 2013) (HCI)

      Human Computer Interaction Conference (HCI 2013)

      9 - 13 September 2013

      Collaborative Information Seeking, cross-modal Interaction, accessibility, web search

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            Abstract

            Most previous studies of users with visual impairments access the web have focused solely on human-web interaction. This study explores the under investigated area of cross-modal collaborative information seeking (CCIS), that is the challenges and opportunities that exist in supporting visually impaired users to take an effective part in collaborative web search tasks with sighted peers. We observed behaviour patterns that occurred in CCIS activities between 8 pairs of visually impaired and sighted users in both co-located and distributed settings. Our findings showed the influence of the different interaction modalities employed, as well as differences due to whether pairs were working together co-located or distributed from one another. The effects of these factors were most clearly seen in the way pairs opted to divide the labour involved in search tasks, and the way in which they provided and used awareness information. Asymmetric division of labour strategies were employed to try to overcome the challenges imposed by accessibility issues and the use of different interaction modalities. We also observed that participants expended unnecessary effort in supplying more awareness information than was needed in an attempt to compensate for the absence of a tool to support cross-modal awareness information exchange.

            Content

            Author and article information

            Contributors
            Conference
            September 2013
            September 2013
            : 1-10
            Affiliations
            [0001]School of Electronic Engineering and Computer Science

            Queen Mary University of London

            Mile End road, London, E1 4NA, UK
            Article
            10.14236/ewic/HCI2013.5
            7e9a59fd-b4af-47f2-a390-a4c3e901de6f
            © Dena Al-Thani et al. Published by BCS Learning and Development Ltd. 27th International BCS Human Computer Interaction Conference (HCI 2013), Brunel University, London, UK

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            27th International BCS Human Computer Interaction Conference (HCI 2013)
            HCI
            27
            Brunel University, London, UK
            9 - 13 September 2013
            Electronic Workshops in Computing (eWiC)
            Human Computer Interaction Conference (HCI 2013)
            Product
            Product Information: 1477-9358BCS Learning & Development
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

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