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      Non-use of Automated Border Control Systems: Identifying Reasons and Solutions

      Proceedings of the 28th International BCS Human Computer Interaction Conference (HCI 2014) (HCI)

      BCS Human Computer Interaction Conference (HCI 2014)

      9 - 12 September 2014

      Non-use, Automated Border Control, E-gates, Diffusion of Innovation, Self-Service Technologies (SSTs)

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          Abstract

          There are many reasons why passengers are unable or reluctant to use self-service e-gate systems. In order for designers to build better systems with higher uptake by end-users they need to have a more thorough understanding of the non-users. This paper investigates the reasons of non-use of Automated Border Control at European airports by applying Wyatt’s taxonomy and adding an “unawares„ category. It also presents possible solutions to turn current non-users into future users of e-gates.

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          Most cited references 8

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          Apart from technology: understanding people’s non-use of information and communication technologies in everyday life

           Neil Selwyn (2003)
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            Biometrics and their use in e-passports

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              Practical eavesdropping and skimming attacks on high-frequency RFID tokens

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                Author and article information

                Contributors
                Conference
                September 2014
                September 2014
                : 228-233
                Affiliations
                Oxford Internet Institute, University of Oxford

                1 St. Giles, Oxford OX1 3JS
                Article
                10.14236/ewic/HCI2014.36
                © Anne-Marie Oostveen et al. Published by BCS Learning and Development Ltd. Proceedings of the 28th International BCS Human Computer Interaction Conference (HCI 2014), Southport, UK

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                Proceedings of the 28th International BCS Human Computer Interaction Conference (HCI 2014)
                HCI
                28
                Southport, UK
                9 - 12 September 2014
                Electronic Workshops in Computing (eWiC)
                BCS Human Computer Interaction Conference (HCI 2014)
                Product
                Product Information: 1477-9358BCS Learning & Development
                Self URI (journal page): https://ewic.bcs.org/
                Categories
                Electronic Workshops in Computing

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