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      Non-use of Automated Border Control Systems: Identifying Reasons and Solutions

      proceedings-article
      Proceedings of the 28th International BCS Human Computer Interaction Conference (HCI 2014) (HCI)
      BCS Human Computer Interaction Conference (HCI 2014)
      9 - 12 September 2014
      Non-use, Automated Border Control, E-gates, Diffusion of Innovation, Self-Service Technologies (SSTs)
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            Abstract

            There are many reasons why passengers are unable or reluctant to use self-service e-gate systems. In order for designers to build better systems with higher uptake by end-users they need to have a more thorough understanding of the non-users. This paper investigates the reasons of non-use of Automated Border Control at European airports by applying Wyatt’s taxonomy and adding an “unawares„ category. It also presents possible solutions to turn current non-users into future users of e-gates.

            Content

            Author and article information

            Contributors
            Conference
            September 2014
            September 2014
            : 228-233
            Affiliations
            [0001]Oxford Internet Institute, University of Oxford

            1 St. Giles, Oxford OX1 3JS
            Article
            10.14236/ewic/HCI2014.36
            cf5f9697-3e53-46a7-bc13-67bafa1a0896
            © Anne-Marie Oostveen et al. Published by BCS Learning and Development Ltd. Proceedings of the 28th International BCS Human Computer Interaction Conference (HCI 2014), Southport, UK

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Proceedings of the 28th International BCS Human Computer Interaction Conference (HCI 2014)
            HCI
            28
            Southport, UK
            9 - 12 September 2014
            Electronic Workshops in Computing (eWiC)
            BCS Human Computer Interaction Conference (HCI 2014)
            Product
            Product Information: 1477-9358BCS Learning & Development
            Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2014.36
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

            Applied computer science,Computer science,Security & Cryptology,Graphics & Multimedia design,General computer science,Human-computer-interaction
            Diffusion of Innovation,Automated Border Control,Self-Service Technologies (SSTs),Non-use,E-gates

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