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      The Impact of Expectations on User Experience: Surprising the User

      ,

      Proceedings of the 28th International BCS Human Computer Interaction Conference (HCI 2014) (HCI)

      BCS Human Computer Interaction Conference (HCI 2014)

      9 - 12 September 2014

      User Experience, Emotional Design, Surprise, Design

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          There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.

          Abstract

          Exciting product design and great user experience (UX) have become one of the most important selling points for digital interactive products. Strong competition fosters innovative user experience design and the development of new design techniques. Surprising users by using unexpected product features has proven to be beneficial for product user interaction and UX. Unfortunately, these findings have been mostly limited to classical product design. In two studies we have tried to elicit surprise in users while they were playing a digital Tetris game. Within this context we investigated the influence of pleasant and unpleasant surprises on UX ratings of the game. Both manipulations had an influence on the affective states of users, pleasant surprise elevating the users’ emotional state, and vice versa. Interestingly, adding unpleasant surprise in the form of challenging messages elevated product loyalty for products associated with unpleasant surprise compared to products associated with neutral or pleasant surprise.

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          Most cited references 9

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          Appraisal Determinants of Emotions: Constructing a More Accurate and Comprehensive Theory

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            Understanding, scoping and defining user experience

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              Technology as experience

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                Author and article information

                Contributors
                Conference
                September 2014
                September 2014
                : 22-31
                Affiliations
                TU Berlin

                Marchstraße 23 12049 Berlin
                Article
                10.14236/ewic/HCI2014.6
                © Alice Marlene Gross et al. Published by BCS Learning and Development Ltd. Proceedings of the 28th International BCS Human Computer Interaction Conference (HCI 2014), Southport, UK

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                Proceedings of the 28th International BCS Human Computer Interaction Conference (HCI 2014)
                HCI
                28
                Southport, UK
                9 - 12 September 2014
                Electronic Workshops in Computing (eWiC)
                BCS Human Computer Interaction Conference (HCI 2014)
                Product
                Product Information: 1477-9358BCS Learning & Development
                Self URI (journal page): https://ewic.bcs.org/
                Categories
                Electronic Workshops in Computing

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