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      A “Soft” Approach to Analysing Mobile Financial Services Socio-Technical Systems

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      Proceedings of the 30th International BCS Human Computer Interaction Conference (HCI)

      Fusion

      11 - 15 July 2016

      Mobile Financial Services, Human Factor, Socio-Technical Systems, Soft Systems, Interactive Management, Cybersecurity

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          Abstract

          Advances in mobile computing have presented a huge opportunity to provide Mobile Financial Services (MFS) to half of the world’s population who currently do not have access to financial services. However, cybersecurity concerns in the mobile computing ecosystem have slowed down the adoption of MFS. The adoption of MFS is further hampered by the lack of a clear understanding of the interaction between the complex infrastructures and human factors that exist in the ecosystem for Mobile Financial Services Socio-Technical Systems (MFSSTS). This paper presents the work in progress of investigating the problem of MFSSTS. It discusses the preliminary results and understanding obtained from using Human Factor approaches to build and analyse the model for MFSSTS.

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          Most cited references 15

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          Modeling Consumers’ Adoption Intentions of Remote Mobile Payments in the United Kingdom: Extending UTAUT with Innovativeness, Risk, and Trust: CONSUMERS’ ADOPTION INTENTIONS OF REMOTE MOBILE PAYMENTS

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            Human and organizational factors in computer and information security: Pathways to vulnerabilities

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              Examining the role of initial trust in user adoption of mobile payment services: an empirical investigation

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                Author and article information

                Contributors
                Conference
                July 2016
                July 2016
                : 1-3
                Affiliations
                Cybersecurity Unit, Bournemouth University, Dorset, UK
                Article
                10.14236/ewic/HCI2016.103
                © Ambore et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2016 Conference Fusion, Bournemouth, UK

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                Proceedings of the 30th International BCS Human Computer Interaction Conference
                HCI
                30
                Bournemouth University, Poole, UK
                11 - 15 July 2016
                Electronic Workshops in Computing (eWiC)
                Fusion
                Product
                Product Information: 1477-9358BCS Learning & Development
                Self URI (journal page): https://ewic.bcs.org/
                Categories
                Electronic Workshops in Computing

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