A “Soft” Approach to Analysing Mobile Financial Services Socio-Technical Systems

Advances in mobile computing have presented a huge opportunity to provide Mobile Financial Services (MFS) to half of the world’s population who currently do not have access to financial services. However, cybersecurity concerns in the mobile computing ecosystem have slowed down the adoption of MFS. The adoption of MFS is further hampered by the lack of a clear understanding of the interaction between the complex infrastructures and human factors that exist in the ecosystem for Mobile Financial Services Socio-Technical Systems (MFSSTS). This paper presents the work in progress of investigating the problem of MFSSTS. It discusses the preliminary results and understanding obtained from using Human Factor approaches to build and analyse the model for MFSSTS.

Content

Author and article information

Contributors

Stephen Ambore

Christopher Richardson

Huseyin Dogan

Edward Apeh

David Osselton

Conference

Publication date: July 2016

Publication date (Print): July 2016

Pages: 1-3

Affiliations

[0001]Cybersecurity Unit, Bournemouth University, Dorset, UK

Article

DOI: 10.14236/ewic/HCI2016.103

SO-VID: bd96732e-538c-4938-8bb7-cf154df1cdf6

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: Proceedings of the 30th International BCS Human Computer Interaction Conference

Conference acronym: HCI

Conference number: 30

Conference location: Bournemouth University, Poole, UK

Conference date: 11 - 15 July 2016

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Fusion

History

Product

1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2016.103

Self URI (journal page): https://ewic.bcs.org/

REFERENCES

P. David. 2006 The Enabling Environment For Mobile Banking In Africa Report Commissioned By Department For International Development (DFID). Bankable frontier associates
P. L. ChatainR. Hernández-CossK. BorowikA. Zerzan 2008 Integrity in Mobile Phone Financial Services World Bank Working Paper 146
J. Valcke 2016 Best practices in mobile security Biometric Technology Today 2016 3 March 2016 9 11
L. GaoK. A. Waechter 2015 Examining the role of initial trust in user adoption of mobile payment services: an empirical investigation Information Systems Frontiers 1 24
E. L. SladeY. K. DwivediN. C. PiercyM. D. Williams 2015 Modeling Consumers’ Adoption Intentions of Remote Mobile Payments in the United Kingdom: Extending UTAUT with Innovativeness, Risk, and Trust Psychology & Marketing 32 8 860 873
Fed 2015 The Federal Reserve report on Consumers and Mobile Financial Services 2015 March 2015 19 20
R. Simpson 2007 Mobile banking needs an ecosystem, as well as a platform, to succeed Gartner report ID, (G00153070)
P. Carayon 2006 Human factors of complex Socio-technical systems. Applied ergonomics 37 4 525 535
B. Whitworth 2006 Socio-technical systems Encyclopaedia of human computer interaction 533 541
S. KraemerP. Carayon 2003 A Human Factors vulnerability evaluation method for computer and information security Proceedings of the Human Factors and Ergonomics Society Annual Meeting 47 12 1389 1393 SAGE Publications
S. Kraemer,P. CarayonJ. Clem 2009 Human and organizational factors in computer and information security: Pathways to vulnerabilities. Computers & Security 28 7 509 520
H. Henshaw Dogan, M., & E. Urwin 2009 A ‘Soft’ Approach to Requirements Capture to Support Through-Life Management
D. KannanA. DiabatK. M. Shankar 2014 Analysing the drivers of end-of-life tire Management using Interpretive Structural Modelling (ISM). The International Journal of Advanced Manufacturing Technology 72 9-12 1603 1614
P. ChecklandJ. Poulter 2010 Soft Systems Methodology In Systems approaches to managing change: A practical guide 191 242 Springer London

Comments

Comment on this article

[1] P. David. 2006 The Enabling Environment For Mobile Banking In Africa Report Commissioned By Department For International Development (DFID). Bankable frontier associates

[2] P. L. ChatainR. Hernández-CossK. BorowikA. Zerzan 2008 Integrity in Mobile Phone Financial Services World Bank Working Paper 146

[3] J. Valcke 2016 Best practices in mobile security Biometric Technology Today 2016 3 March 2016 9 11

[4] L. GaoK. A. Waechter 2015 Examining the role of initial trust in user adoption of mobile payment services: an empirical investigation Information Systems Frontiers 1 24

[5] E. L. SladeY. K. DwivediN. C. PiercyM. D. Williams 2015 Modeling Consumers’ Adoption Intentions of Remote Mobile Payments in the United Kingdom: Extending UTAUT with Innovativeness, Risk, and Trust Psychology & Marketing 32 8 860 873

[6] Fed 2015 The Federal Reserve report on Consumers and Mobile Financial Services 2015 March 2015 19 20

[7] R. Simpson 2007 Mobile banking needs an ecosystem, as well as a platform, to succeed Gartner report ID, (G00153070)

[8] P. Carayon 2006 Human factors of complex Socio-technical systems. Applied ergonomics 37 4 525 535

[9] B. Whitworth 2006 Socio-technical systems Encyclopaedia of human computer interaction 533 541

[10] S. KraemerP. Carayon 2003 A Human Factors vulnerability evaluation method for computer and information security Proceedings of the Human Factors and Ergonomics Society Annual Meeting 47 12 1389 1393 SAGE Publications

[11] S. Kraemer,P. CarayonJ. Clem 2009 Human and organizational factors in computer and information security: Pathways to vulnerabilities. Computers & Security 28 7 509 520

[12] H. Henshaw Dogan, M., & E. Urwin 2009 A ‘Soft’ Approach to Requirements Capture to Support Through-Life Management

[13] D. KannanA. DiabatK. M. Shankar 2014 Analysing the drivers of end-of-life tire Management using Interpretive Structural Modelling (ISM). The International Journal of Advanced Manufacturing Technology 72 9-12 1603 1614

[14] P. ChecklandJ. Poulter 2010 Soft Systems Methodology In Systems approaches to managing change: A practical guide 191 242 Springer London

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