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Tackling the Zombie Apocalypse: sensemaking in simulated disaster management

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Proceedings of the 30th International BCS Human Computer Interaction Conference (HCI)

Fusion

11 - 15 July 2016

Disaster Management, Teamwork, Collaboration, CSCW, Uncertainty, Emergency Response, Sensemaking, Communication Broker

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      Abstract

      In this paper, we report the design of a simulated disaster management exercise that is used to explore the manner in which teams of emergency responders make sense of unfamiliar, dynamic situations. The paper develops a notion of sensemaking that combines semantic (i.e., extracting meaning from cues in the environment) and pragmatic (i.e., recognising opportunities for courses of action). This notion of sensemaking is explored in a study in which teams of experienced emergency responders, organised into different command structures, deal with the spread of a threat on a University campus. The results indicate how the command structures affect the ability of the teams to employ semantic or pragmatic sensemaking. Implications for supporting emergency response are considered.

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      Most cited references 17

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      The Collapse of Sensemaking in Organizations: The Mann Gulch Disaster

       Karl Weick (1993)
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        Distance Matters

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          Some effects of certain communication patterns on group performance.

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            Author and article information

            Affiliations
            University of Birmingham

            School of Engineering

            Birmingham

            UK
            Contributors
            Conference
            July 2016
            July 2016
            : 1-10
            10.14236/ewic/HCI2016.16
            © Duffy et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2016 Conference Fusion, Bournemouth, UK

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Proceedings of the 30th International BCS Human Computer Interaction Conference
            HCI
            30
            Bournemouth University, Poole, UK
            11 - 15 July 2016
            Electronic Workshops in Computing (eWiC)
            Fusion
            Product
            Product Information: 1477-9358 BCS Learning & Development
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

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