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      Improving Human-Reviews Interaction: A Study of the Role, Use, and Place of Online Reviews

      proceedings-article

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      Proceedings of the 30th International BCS Human Computer Interaction Conference (HCI)

      Fusion

      11 - 15 July 2016

      Online reviews, e-commerce, communications

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            Content

            Author and article information

            Contributors
            Conference
            July 2016
            July 2016
            : 1-11
            Affiliations
            [0001]University of Portsmouth

            Portsmouth, UK
            [0002]Bournemouth University

            Poole, UK
            Article
            10.14236/ewic/HCI2016.21
            c8e7cba6-d1c8-45c9-882a-4cc27f41089a
            © Iacob et al. Published by BCS Learning & Development Proceedings of British HCI 2016 - Fusion, Bournemouth, UK

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Proceedings of the 30th International BCS Human Computer Interaction Conference
            HCI
            30
            Bournemouth University, Poole, UK
            11 - 15 July 2016
            Electronic Workshops in Computing (eWiC)
            Fusion
            Product
            Product Information: 1477-9358BCS Learning & Development
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

            REFERENCES

            1. BBC News 2015 Online reviews used as blackmail http://www.bbc.co.uk/news/business-33184207

            2. 2001 Online Reviews: Do Consumers Use Them? ACR 2001 Proceedings 129 134 Association for Consumer Research

            3. 2015 Recommender systems based on user reviews: the state of the art User Modeling and User-Adapted Interaction 25 2 99 154

            4. 2013 Fabricating Feedback: Blurring the Lines Between Brand Management and Bogus Reviews Journal of Law, Technology & Policy 2013 363 392

            5. 2006 Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets Information Systems Research

            6. 2007 Online travel review study: Role and impact of online travel reviews Technical report, Texas A & M University. Department of Recreation, Park and Tourism Sciences. Laboratory for Intelligent Systems in Tourism

            7. 2013 Extracting usability and user experience information from online user reviews Proceedings ofthe SIGCHI Conference on Human Factors in Computing Systems CHI ’13 2089 2098 ACM

            8. 2008 Do online reviews affect product sales? the role of reviewer characteristics and temporal effects Inf. Technol. and Management 9 3 201 214

            9. 2015 A study of factors that contribute to online review helpfulness Computers in Human Behavior 48 17 27

            10. 2013 Online Reviews as First Class Artifacts in Mobile App Development Proceedings of the 5th International Conference on Mobile Computing, Applications, and Services (MobCASE) 47 53 Springer

            11. 2014 Reviewcollage: A mobile interface for direct comparison using online reviews Proceedings ofthe 16th International Conference on Human-computer Interaction with Mobile Devices & Services MobileHCI ’14 349 358 ACM

            12. 2013 Where not to eat? improving public policy by predicting hygiene inspections using online reviews Proceedings of the 2013 Conference on Empirical Methods in Natural Language Processing 1443 1448

            13. 2008 The effect of negative online consumer reviews on product attitude: An information processing view Electron. Commer. Rec. Appl 7 3 341 352

            14. 2016 Web data: Amazon Reviews https://snap.stanford.edu/data/web-Amazon.html

            15. 2011 Reviews, Reputation, and Revenue: The Case of Yelp.Com Technical report, Harvard Business School NOM Unit Working Paper No. 12-016

            16. 2010 What makes a helpful online review? a study of customer reviews on amazon.com MIS Q 34 1 185 200

            17. TripAdvisor LLC 2016 Fact Sheet https://www.tripadvisor.co.uk/PressCenter-c4-Fact_Sheet.html

            18. 2009 Tried and tested: The impact of online hotel reviews on consumer consideration Tourism Management 30 1 123 127

            19. 2009 The impact of online user reviews on hotel room sales International Journal of Hospitality Management 28 1 180 182

            20. 2013 Exploring the effect of e-WOM participation on e-Loyalty in e-commerce Decision Support Systems 55 3 669 678

            21. 2011 Influence of personality on travel-related consumer-generated media creation Comput. Hum. Behav 27 2 609 621

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