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      The Trade-off between Usability and Security in the Context of eGovernment: A Mapping Study

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      Proceedings of the 30th International BCS Human Computer Interaction Conference (HCI)

      Fusion

      11 - 15 July 2016

      Usability, Security, Trade-off, eGovernment, Digital Services, Systematic Mapping, Smart Devices

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          Abstract

          Most governments implement the latest information communication technology (ICT) to improve the online experience of their citizens and businesses. Governments put great effort into providing user-focused services that are usable, secure and accessible by portable and wireless devices (e.g. tablets, smart phones etc.). However, such devices bring with them specific problems of usability and security that affect how users interact with government digital services (GDS). This paper presents a systematic mapping study, investigating the existing problems of usability and security of GDS accessed through smart devices. It aims to uncover what evaluation methods have been used by researchers and investigate how the trade-off between usability and security is assessed in the context of GDS accessed through smart devices. The paper summarises the current knowledge available with regards to this trade-off over the last ten years. The results of the mapping study help identify several research gaps, leading to areas for new research in the domain of usability and security in the context of GDS.

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          The true cost of unusable password policies

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            A method to standardize usability metrics into a single score

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              Can long passwords be secure and usable?

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                Author and article information

                Contributors
                Conference
                July 2016
                July 2016
                : 1-13
                Affiliations
                Keele University School of Computing and Mathematics Staffordshire ST5 5BG
                Article
                10.14236/ewic/HCI2016.36
                © Alshamsi et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2016 Conference Fusion, Bournemouth, UK

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                Proceedings of the 30th International BCS Human Computer Interaction Conference
                HCI
                30
                Bournemouth University, Poole, UK
                11 - 15 July 2016
                Electronic Workshops in Computing (eWiC)
                Fusion
                Product
                Product Information: 1477-9358BCS Learning & Development
                Self URI (journal page): https://ewic.bcs.org/
                Categories
                Electronic Workshops in Computing

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