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      Perspectives on User Experience for a Nation-wide Senior Telehealth Program


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      Proceedings of the 30th International BCS Human Computer Interaction Conference (HCI)


      11 - 15 July 2016

      Telehealth, User experience design, Qualitative study, Seniors, Integrated personal health records



            Prior evidence shows that senior people accept technology and enjoy self-monitoring. Home telehealth support increases their confidence and sense of security. The use of communication technologies plays an important role avoiding isolation and loneliness. This paper presents a qualitative study of 7 seniors, 4 nurses, 2 physicians and the program manager of a nation-wide senior telehealth program. The program targets the follow-up of senior people aged over 70 years old with about 24.000 participants. In order to minimize social isolation and promote healthy behaviours, nurses contact seniors through periodical phone-calls, applying a comprehensive geriatric assessment to evaluate their physical, mental and social wellbeing. Our findings show and compare the perspectives from the several program stakeholders, evaluating their interest in the adoption of a complementary web channel with an integrated personal health record. We present user experience concerns and directions that derive from the interviews’ outcomes of our study to design senior telehealth multi-channel platforms.


            Author and article information

            July 2016
            July 2016
            : 1-12
            [0001]NOVA LINCS, DI

            Faculdade de Ciências e Tecnologia

            Universidade Nova de Lisboa

            2829-516 Caparica, Portugal
            [0002]LaSIGE, DI

            Faculdade de Ciências

            Universidade de Lisboa

            1749-016 Lisboa, Portugal
            [0003]Nova Medical School

            Universidade Nova de Lisboa

            1600-079 Lisboa, Portugal
            [0004]Hospital Professor

            Dr. Fernando Fonseca

            2720-276 Amadora, Portugal
            © Rodolfo et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2016 Conference Fusion, Bournemouth, UK

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Proceedings of the 30th International BCS Human Computer Interaction Conference
            Bournemouth University, Poole, UK
            11 - 15 July 2016
            Electronic Workshops in Computing (eWiC)
            Product Information: 1477-9358BCS Learning & Development
            Self URI (journal page): https://ewic.bcs.org/
            Electronic Workshops in Computing


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