Fusing system design and social science to reduce susceptibility to online influence

Spear phishing and other forms of online scams are having an increasing impact on society. This paper overviews our current work exploring individual differences in susceptibility to malicious influence online from a social science perspective and asks how fusion with adaptive and collaborative system approaches could be harnessed to reduce differential susceptibility across individuals via system design processes.

Content

Author and article information

Contributors

Dr Emma Williams

Prof Adam Joinson

Conference

Publication date: July 2016

Publication date (Print): July 2016

Pages: 1-3

Affiliations

[0001]School of Management University of Bath, BA2 7AY

Article

DOI: 10.14236/ewic/HCI2016.58

SO-VID: 96499640-9154-418d-9ff4-0c852533e160

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: Proceedings of the 30th International BCS Human Computer Interaction Conference

Conference acronym: HCI

Conference number: 30

Conference location: Bournemouth University, Poole, UK

Conference date: 11 - 15 July 2016

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Fusion

History

Product

1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2016.58

Self URI (journal page): https://ewic.bcs.org/

REFERENCES

E. AriasH. EdenG. FischerA. GormanE. Scharff 2000 Transcending the individual human mind – creating shared understanding through collaborative design ACM Transactions on Computer-Human Interaction 7 1 84 113
B. AtkinsW. Huang 2013 A study of social engineering in online frauds Open Journal of Social Sciences 1 3 23 23
C. F. BondB. M. DePaulo 2006 Accuracy of deception judgments Personality and Social Psychology Review 10 214 234
R. Cialdini 2007 Influence: The psychology of persuasion HarperCollins New York
P. J. DePauloB. M. DePaulo 1989 Can attempted deception by salespersons and customers be detected through nonverbal behavioural cues? Journal of Applied Social Psychology 19 1552 1577
M.L. FransenB.M. Fennis 2014 Comparing the impact of explicit and implicit resistance induction strategies on message persuasiveness Journal of Communication 64 5 915 934
E. GarridoJ. MasipC. Herrero 2004 Police officers credibility judgements: Accuracy and estimated ability International Journal of Psychology 39 254 275
S. GrazioliS. Jarvenpaa 2000 Perils of Internet fraud: an empirical investigation of deception and trust with experienced Internet consumers IEEE Transactions on Systems, Man, and Cybernetics 30 4 395 410
A.M. IsenR. Patrick 1983 The effect of positive feelings on risk-taking: When the chips are down Organizational Behavior and Human Performance 31 194 202
A. Jameson 2009 Adaptive interfaces and agents A. SearsJ. Jacko Human-computer interaction: design issues, solutions, and applications FL, US CRC Press 105 130
D. Kahneman 2011 Thinking, fast and slow Penguin London
A. KhanJ. MatejkaG. FitzmauriceG. Kurtenbach 2005 Spotlight: directing users’ attention on large displays Proceedings of the SIGCHI Conference on Human Factors in Computing Systems Portland 2-7 April 2005 NY, USA ACM New York 791 798
T.R. Levine 2014 Truth-default theory: A theory of human deception and deception detection Journal of Language and Social Psychology 33 4 378 392
S. Mishra 2014 Decision-making under risk: Integrating perspectives from biology, economics, and psychology Personality and Social Psychology 18 3 280 307
M. PitesaS. Thau 2013 Compliant sinners, obstinate saints: How power and self-focus determine the effectiveness of social influences in ethical decision making Academy of Management Journal 56 3 635 658
J.A. RobertsC. Manolis 2012 Cooking up a recipe for self-control: The three ingredients of self-control and its impact on impulse buying Journal of Marketing Theory and Practice 20 2 173 188
F. StajanoP. Wilson 2011 Understanding scam victims: Seven principles for systems security Communications of the ACM 54 3 70 75
J. Sweller 1988 Cognitive load during problem solving: Effects on learning Cognitive Science 12 2 257 285
A. VishwanathB. HarrisonY. J. Ng 2016 Suspicion, cognition, and automaticity model of phishing susceptibility Communication Research, online pre-print 1 21
A. VishwanathT. HerathR. ChenJ. WangH.R. Rao 2011 Why do people get phished? Testing individual differences in phishing vulnerability within an integrated, information processing model Decision Support Systems 51 576 586
D.T. WelshA.P.J. EllisM.S. ChristianK.M. Mai 2014 Building a self-regulatory model of sleep deprivation and deception: The role of caffeine and social influence Journal of Applied Psychology 99 6 1268 1277
H. C. WhittleC. Hamilton-GiachritsisA. BeechG. Collings 2013 A Review of young people’s vulnerabilities to online grooming Aggression and Violent Behavior 18 62 70
R.T. WrightK. Marett 2014 The influence of experiential and dispositional factors in phishing: An empirical investigation of the deceived Journal of Management Information Systems 27 1 273 303
D. ZuporZ. Tormala 2015 Persuasion, interrupted: The effect of momentary interruptions on message processing and persuasion. Journal of Consumer Research 42 300 315

Comments

Comment on this article

[1] E. AriasH. EdenG. FischerA. GormanE. Scharff 2000 Transcending the individual human mind – creating shared understanding through collaborative design ACM Transactions on Computer-Human Interaction 7 1 84 113

[2] B. AtkinsW. Huang 2013 A study of social engineering in online frauds Open Journal of Social Sciences 1 3 23 23

[3] C. F. BondB. M. DePaulo 2006 Accuracy of deception judgments Personality and Social Psychology Review 10 214 234

[4] R. Cialdini 2007 Influence: The psychology of persuasion HarperCollins New York

[5] P. J. DePauloB. M. DePaulo 1989 Can attempted deception by salespersons and customers be detected through nonverbal behavioural cues? Journal of Applied Social Psychology 19 1552 1577

[6] M.L. FransenB.M. Fennis 2014 Comparing the impact of explicit and implicit resistance induction strategies on message persuasiveness Journal of Communication 64 5 915 934

[7] E. GarridoJ. MasipC. Herrero 2004 Police officers credibility judgements: Accuracy and estimated ability International Journal of Psychology 39 254 275

[8] S. GrazioliS. Jarvenpaa 2000 Perils of Internet fraud: an empirical investigation of deception and trust with experienced Internet consumers IEEE Transactions on Systems, Man, and Cybernetics 30 4 395 410

[9] A.M. IsenR. Patrick 1983 The effect of positive feelings on risk-taking: When the chips are down Organizational Behavior and Human Performance 31 194 202

[10] A. Jameson 2009 Adaptive interfaces and agents A. SearsJ. Jacko Human-computer interaction: design issues, solutions, and applications FL, US CRC Press 105 130

[11] D. Kahneman 2011 Thinking, fast and slow Penguin London

[12] A. KhanJ. MatejkaG. FitzmauriceG. Kurtenbach 2005 Spotlight: directing users’ attention on large displays Proceedings of the SIGCHI Conference on Human Factors in Computing Systems Portland 2-7 April 2005 NY, USA ACM New York 791 798

[13] T.R. Levine 2014 Truth-default theory: A theory of human deception and deception detection Journal of Language and Social Psychology 33 4 378 392

[14] S. Mishra 2014 Decision-making under risk: Integrating perspectives from biology, economics, and psychology Personality and Social Psychology 18 3 280 307

[15] M. PitesaS. Thau 2013 Compliant sinners, obstinate saints: How power and self-focus determine the effectiveness of social influences in ethical decision making Academy of Management Journal 56 3 635 658

[16] J.A. RobertsC. Manolis 2012 Cooking up a recipe for self-control: The three ingredients of self-control and its impact on impulse buying Journal of Marketing Theory and Practice 20 2 173 188

[17] F. StajanoP. Wilson 2011 Understanding scam victims: Seven principles for systems security Communications of the ACM 54 3 70 75

[18] J. Sweller 1988 Cognitive load during problem solving: Effects on learning Cognitive Science 12 2 257 285

[19] A. VishwanathB. HarrisonY. J. Ng 2016 Suspicion, cognition, and automaticity model of phishing susceptibility Communication Research, online pre-print 1 21

[20] A. VishwanathT. HerathR. ChenJ. WangH.R. Rao 2011 Why do people get phished? Testing individual differences in phishing vulnerability within an integrated, information processing model Decision Support Systems 51 576 586

[21] D.T. WelshA.P.J. EllisM.S. ChristianK.M. Mai 2014 Building a self-regulatory model of sleep deprivation and deception: The role of caffeine and social influence Journal of Applied Psychology 99 6 1268 1277

[22] H. C. WhittleC. Hamilton-GiachritsisA. BeechG. Collings 2013 A Review of young people’s vulnerabilities to online grooming Aggression and Violent Behavior 18 62 70

[23] R.T. WrightK. Marett 2014 The influence of experiential and dispositional factors in phishing: An empirical investigation of the deceived Journal of Management Information Systems 27 1 273 303

[24] D. ZuporZ. Tormala 2015 Persuasion, interrupted: The effect of momentary interruptions on message processing and persuasion. Journal of Consumer Research 42 300 315

Celebrating 65 years of The Computer Journal - free-to-read perspectives - bcs.org/tcj65