UX Research is Dead. Long live UX Research!

This paper critically discusses the future of User Experience (UX) research across the tech industry and hence the shift from classic usability research towards design-led approaches, quantitative research discipline, A/B testing and telemetry. Likely causes for this shift are addressed to empower the UX research discipline to remain relevant. The areas covered include the identity crisis and democratization of UX research; evolvement and sustainability of the UX discipline; and fusion of UX across heterogeneous fields. The adaptations to this shift are discussed from the Point of View (PoV) of practitioners. This includes offering clarity and meaning based on the organizational context and product positioning; and also leveraging deep understanding human behavior with a focus on data integrity that relates to the technology and environment.

Content

Author and article information

Contributors

Stephen Giff

Huseyin Dogan

Conference

Publication date: July 2016

Publication date (Print): July 2016

Pages: 1-3

Affiliations

[0001]Microsoft Corp.

[0002]Bournemouth University

Article

DOI: 10.14236/ewic/HCI2016.61

SO-VID: 845f5fb8-91bd-4bbb-9509-831988547d48

Copyright statement: © Giff et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2016 Conference Fusion, Bournemouth, UK

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: Proceedings of the 30th International BCS Human Computer Interaction Conference

Conference acronym: HCI

Conference number: 30

Conference location: Bournemouth University, Poole, UK

Conference date: 11 - 15 July 2016

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Fusion

Product

Product Information: 1477-9358BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2016.61

Self URI (journal page): https://ewic.bcs.org/

REFERENCES

A. Cooper 1999 The inmates are running the asylum: Why high-tech products drive us crazy and how to restore the sanity Indianapolis Sams Publishing
U. FarooqJ.T. Munko 2015 Industry Is Changing, and So Must We In Proceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems ACM 655 661
ISO 13407 1999 Human-centred design processes for interactive systems Geneva, Switzerland International Organization for Standardization
C. LewisJ. Reiman 1993 Task-Centered User Interface Design A Practical Introduction. USA Available from http://hcibib.org/tcuid/ March 2016
M.C. MedlockD. WixonM. TerranoR. RomeroB. Fulton 2002 Using the RITE method to improve products: A definition and a case study. Usability Professionals Association 51
J. Nielsen 1994 Heuristic evaluation. Usability inspection methods 17 1 25 62
A. Walter 2013 Connected UX - A list apart Available from http://alistapart.com/article/connected-ux March 2016

Comments

Comment on this article

[1] A. Cooper 1999 The inmates are running the asylum: Why high-tech products drive us crazy and how to restore the sanity Indianapolis Sams Publishing

[2] U. FarooqJ.T. Munko 2015 Industry Is Changing, and So Must We In Proceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems ACM 655 661

[3] ISO 13407 1999 Human-centred design processes for interactive systems Geneva, Switzerland International Organization for Standardization

[4] C. LewisJ. Reiman 1993 Task-Centered User Interface Design A Practical Introduction. USA Available from http://hcibib.org/tcuid/ March 2016

[5] M.C. MedlockD. WixonM. TerranoR. RomeroB. Fulton 2002 Using the RITE method to improve products: A definition and a case study. Usability Professionals Association 51

[6] J. Nielsen 1994 Heuristic evaluation. Usability inspection methods 17 1 25 62

[7] A. Walter 2013 Connected UX - A list apart Available from http://alistapart.com/article/connected-ux March 2016