Collaborative HCI and UX: Longitudinal Diary Studies as a means of Uncovering Barriers to Digital Adoption

In this paper, our proposition is that longitudinal research, such as diary studies, can be used to uncover the core needs of those users who are over 65 and experience difficulty with digital interfaces. Through a two year research project, we have explored the barriers to adopting technology, patterns in monitoring health and finally, how people living with Dementia and their carers might use technology to improve the quality of their life. Through understanding what these core issues are, we propose that any virtual reality technology can be sufficiently aligned to the mental models of over 65s, so as to be completely inclusive of their needs. By using HCI and UX research approaches, both public and commercial digital agencies, at the forefront of digital innovation, can produce digital artefacts to alleviate barriers to digital adoption in an aging population. We submit this summary of our research in contribution to Human Centred Design (HCD) for Intelligent Environments workshop at the British HCI Conference, as we are keen to receive feedback and participate in discussions around this area, particularly because some of our research has suggested VR is the next logical step in supporting an aging population.

Content

Author and article information

Contributors

Jessica Blaynee

Dr David Kreps

Dr Maria Kutar

Dr Marie Griffiths

Conference

Publication date: July 2016

Publication date (Print): July 2016

Pages: 1-6

Affiliations

[0001]University of Salford

Salford, M5 4WT, UK

Article

DOI: 10.14236/ewic/HCI2016.72

SO-VID: 7a4876ee-24e3-4dea-a1cd-87fe66c1274e

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: Proceedings of the 30th International BCS Human Computer Interaction Conference

Conference acronym: HCI

Conference number: 30

Conference location: Bournemouth University, Poole, UK

Conference date: 11 - 15 July 2016

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Fusion

History

Product

1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2016.72

Self URI (journal page): https://ewic.bcs.org/

REFERENCES

M. Green,P Rossall, 2013 Age UK Digital Inclusion Evidence Report Retrieved 6^th October http://www.ageuk.org.uk/Documents/EN-GB/For-professionals/Research/Age%20UK%20Digital%20Inclusion%20Evidence%20Review%202013.pdf?dtrk=true
E Goodman.M Kuniavsky.A Moed 2012 Observing The User Experience: A Practitioners Guide to User Research 2nd edition Morgan Kaufmann Publishers Inc
D KrepsO BurmeisterJ Blaynee 2016 Title of paper. Skeuomorphic Reassurance: Personhood, Dementia, and Gerontechnology HCC12 12th IFIP TC9 Human Choice and Computers Conference – HCC12
W.M. Newman 2004 April Busy days: exposing temporal metrics, problems and elasticities through diary studies. CHI 2004 Workshop on Temporal Issues in Work, Vienna, Austria 1 6
Office for National Statistics Internet Access 2014 Households and Individuals 6th October 2015 http://www.ons.gov.uk/ons/dcp171778_373584.pdf
Telefonica 2014 The independent report of the UK Digital Skills Taskforce The Future Digital Skills For Tomorrow’s World Beta Edition 23rd September http://www.ukdigitalskills.com/wp-content/uploads/2014/07/Binder7-REDUCED2.pdf
A. Vermeeren,Law, E. Lai-ChongR. Virpi,M. Obrist,J. Hoonhout,K Väänänen-Vainio-Mattila 2010 User experience evaluation methods: current state and development needs. IN NordiCHI ’10: Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries

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[1] M. Green,P Rossall, 2013 Age UK Digital Inclusion Evidence Report Retrieved 6^th October http://www.ageuk.org.uk/Documents/EN-GB/For-professionals/Research/Age%20UK%20Digital%20Inclusion%20Evidence%20Review%202013.pdf?dtrk=true

[2] E Goodman.M Kuniavsky.A Moed 2012 Observing The User Experience: A Practitioners Guide to User Research 2nd edition Morgan Kaufmann Publishers Inc

[3] D KrepsO BurmeisterJ Blaynee 2016 Title of paper. Skeuomorphic Reassurance: Personhood, Dementia, and Gerontechnology HCC12 12th IFIP TC9 Human Choice and Computers Conference – HCC12

[4] W.M. Newman 2004 April Busy days: exposing temporal metrics, problems and elasticities through diary studies. CHI 2004 Workshop on Temporal Issues in Work, Vienna, Austria 1 6

[5] Office for National Statistics Internet Access 2014 Households and Individuals 6th October 2015 http://www.ons.gov.uk/ons/dcp171778_373584.pdf

[6] Telefonica 2014 The independent report of the UK Digital Skills Taskforce The Future Digital Skills For Tomorrow’s World Beta Edition 23rd September http://www.ukdigitalskills.com/wp-content/uploads/2014/07/Binder7-REDUCED2.pdf

[7] A. Vermeeren,Law, E. Lai-ChongR. Virpi,M. Obrist,J. Hoonhout,K Väänänen-Vainio-Mattila 2010 User experience evaluation methods: current state and development needs. IN NordiCHI ’10: Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries

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