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Design for Distinct User Groups: A Case Study of User-Centered Methods.

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Proceedings of the 30th International BCS Human Computer Interaction Conference (HCI)

Fusion

11 - 15 July 2016

User experience, Customer experience, User-Centered Design, Case Study

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      Abstract

      The present case study provides an insight in the user-centered design process of two applications with comparable underlying functionalities, but two very distinct user groups. Both projects were realised in close cooperation with the multidisciplinary User Experience (UX) team of the Swiss Federal Railways.

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      Observation as a technique for usability evaluation

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        Observation as a technique for usability evaluation

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          User-centered design. Bainbridge, W. Encyclopedia of Human-Computer Interaction

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            Author and article information

            Affiliations
            Swiss Federal Railways

            CH-3000 Bern
            Contributors
            Conference
            July 2016
            July 2016
            : 1-3
            10.14236/ewic/HCI2016.92
            © Schneider et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2016 Conference Fusion, Bournemouth, UK

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Proceedings of the 30th International BCS Human Computer Interaction Conference
            HCI
            30
            Bournemouth University, Poole, UK
            11 - 15 July 2016
            Electronic Workshops in Computing (eWiC)
            Fusion
            Product
            Product Information: 1477-9358 BCS Learning & Development
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

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