Andrea Schneider 1 , Michael Schmidt 1 , Beat Vollenwyder 1 , Eva Siegenthaler 1
July 2016
Proceedings of the 30th International BCS Human Computer Interaction Conference (HCI)
Fusion
11 - 15 July 2016
User experience, Customer experience, User-Centered Design, Case Study
The present case study provides an insight in the user-centered design process of two applications with comparable underlying functionalities, but two very distinct user groups. Both projects were realised in close cooperation with the multidisciplinary User Experience (UX) team of the Swiss Federal Railways.
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