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      Design for Distinct User Groups: A Case Study of User-Centered Methods.

      1 , 1 , 1 , 1

      Proceedings of the 30th International BCS Human Computer Interaction Conference (HCI)

      Fusion

      11 - 15 July 2016

      User experience, Customer experience, User-Centered Design, Case Study

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          Abstract

          The present case study provides an insight in the user-centered design process of two applications with comparable underlying functionalities, but two very distinct user groups. Both projects were realised in close cooperation with the multidisciplinary User Experience (UX) team of the Swiss Federal Railways.

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          Observation as a technique for usability evaluation

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            User-centered design. Bainbridge, W. Encyclopedia of Human-Computer Interaction

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              Observation as a technique for usability evaluation

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                Author and article information

                Contributors
                Conference
                July 2016
                July 2016
                : 1-3
                Affiliations
                Swiss Federal Railways

                CH-3000 Bern
                10.14236/ewic/HCI2016.92
                © Schneider et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2016 Conference Fusion, Bournemouth, UK

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                Proceedings of the 30th International BCS Human Computer Interaction Conference
                HCI
                30
                Bournemouth University, Poole, UK
                11 - 15 July 2016
                Electronic Workshops in Computing (eWiC)
                Fusion
                Product
                Product Information: 1477-9358 BCS Learning & Development
                Self URI (journal page): https://ewic.bcs.org/
                Categories
                Electronic Workshops in Computing

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