Design for Distinct User Groups: A Case Study of User-Centered Methods.

The present case study provides an insight in the user-centered design process of two applications with comparable underlying functionalities, but two very distinct user groups. Both projects were realised in close cooperation with the multidisciplinary User Experience (UX) team of the Swiss Federal Railways.

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Author and article information

Contributors

Andrea Schneider

Michael Schmidt

Beat Vollenwyder

Eva Siegenthaler

Conference

Publication date: July 2016

Publication date (Print): July 2016

Pages: 1-3

Affiliations

[0001]Swiss Federal Railways

CH-3000 Bern

Article

DOI: 10.14236/ewic/HCI2016.92

SO-VID: b47c7e92-6937-4ea1-a7f0-930054446213

Copyright statement: © Schneider et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2016 Conference Fusion, Bournemouth, UK

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: Proceedings of the 30th International BCS Human Computer Interaction Conference

Conference acronym: HCI

Conference number: 30

Conference location: Bournemouth University, Poole, UK

Conference date: 11 - 15 July 2016

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Fusion

Product

Product Information: 1477-9358BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2016.92

Self URI (journal page): https://ewic.bcs.org/

REFERENCES

C. AbrasD. Maloney-KrichmarJ. Preece 2004 User-centered design. Bainbridge, W. Encyclopedia of Human-Computer Interaction Thousand Oaks: Sage Publications 37 4 445 456
C. BaberN. A. Stanton 1996 Observation as a technique for usability evaluation P. W. JordanB. ThomasB. A. WeerdmeesterI.L. McClelland Usability Evaluation in Industry London Taylor & Francis 85 94
A. CooperR. ReimannD. Cronin 2010 About face: Interface-und Interaction-Design MITP-Verlags GmbH & Co. KG
J. Robier 2016 UX Redefined Springer New York

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[1] C. AbrasD. Maloney-KrichmarJ. Preece 2004 User-centered design. Bainbridge, W. Encyclopedia of Human-Computer Interaction Thousand Oaks: Sage Publications 37 4 445 456

[2] C. BaberN. A. Stanton 1996 Observation as a technique for usability evaluation P. W. JordanB. ThomasB. A. WeerdmeesterI.L. McClelland Usability Evaluation in Industry London Taylor & Francis 85 94

[3] A. CooperR. ReimannD. Cronin 2010 About face: Interface-und Interaction-Design MITP-Verlags GmbH & Co. KG

[4] J. Robier 2016 UX Redefined Springer New York