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      Design for Distinct User Groups: A Case Study of User-Centered Methods.

      proceedings-article

      1 , 1 , 1 , 1

      Proceedings of the 30th International BCS Human Computer Interaction Conference (HCI)

      Fusion

      11 - 15 July 2016

      User experience, Customer experience, User-Centered Design, Case Study

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            Abstract

            The present case study provides an insight in the user-centered design process of two applications with comparable underlying functionalities, but two very distinct user groups. Both projects were realised in close cooperation with the multidisciplinary User Experience (UX) team of the Swiss Federal Railways.

            Content

            Author and article information

            Contributors
            Conference
            July 2016
            July 2016
            : 1-3
            Affiliations
            [0001]Swiss Federal Railways

            CH-3000 Bern
            Article
            10.14236/ewic/HCI2016.92
            b47c7e92-6937-4ea1-a7f0-930054446213
            © Schneider et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2016 Conference Fusion, Bournemouth, UK

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Proceedings of the 30th International BCS Human Computer Interaction Conference
            HCI
            30
            Bournemouth University, Poole, UK
            11 - 15 July 2016
            Electronic Workshops in Computing (eWiC)
            Fusion
            Product
            Product Information: 1477-9358BCS Learning & Development
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

            REFERENCES

            1. 2004 User-centered design. Bainbridge, W. Encyclopedia of Human-Computer Interaction Thousand Oaks: Sage Publications 37 4 445 456

            2. 1996 Observation as a technique for usability evaluation Usability Evaluation in Industry London Taylor & Francis 85 94

            3. 2010 About face: Interface-und Interaction-Design MITP-Verlags GmbH & Co. KG

            4. 2016 UX Redefined Springer New York

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