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      Structured Exploration of the User Experience of Mobile Applications

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      Proceedings of the 30th International BCS Human Computer Interaction Conference (HCI)

      Fusion

      11 - 15 July 2016

      Mobile Application, User Interface (UI), User Experience (UX), Sentiment Analysis, Think Aloud

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          Abstract

          Mobile application is an emerging area of interest, growing exponentially each year. Among the many mobile applications, only a few remain competitive. The success of a mobile application depends on its context of use and user experience (UX). In a pilot study, we tried to find and review user interface (UI) and UX problems by analysing user sentiments towards apps based on their text reviews. In addition to this, to fully understand the cause of the UI and UX problems, the Thinking-Aloud method was used. Text reviews cannot be directly used for UI/UX problems and most of the problems were related to the planning-stage of the interaction cycle. Our approach may help app developers/designers to focus on particular UI/UX problems of applications.

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          Most cited references 7

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          How Do Users Like This Feature? A Fine Grained Sentiment Analysis of App Reviews

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            • Article: not found

            The user action framework: a reliable foundation for usability engineering support tools

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              The UX Book: Process and Guidelines for Ensuring a Quality User Experience

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                Author and article information

                Contributors
                Conference
                July 2016
                July 2016
                : 1-3
                Affiliations
                University of Limerick

                Limerick, Ireland
                Article
                10.14236/ewic/HCI2016.95
                © Kharel et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2016 Conference Fusion, Bournemouth, UK

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                Proceedings of the 30th International BCS Human Computer Interaction Conference
                HCI
                30
                Bournemouth University, Poole, UK
                11 - 15 July 2016
                Electronic Workshops in Computing (eWiC)
                Fusion
                Product
                Product Information: 1477-9358BCS Learning & Development
                Self URI (journal page): https://ewic.bcs.org/
                Categories
                Electronic Workshops in Computing

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