Meredydd Williams , Kelvin K. K. Yao , Jason R. C. Nurse
July 2017
Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017) (HCI)
digital make-believe, with delegates considering our expansive
3 - 6 July 2017
Augmented reality, user-centred design, mobile, tourism, user study, system development
Through Augmented Reality (AR), virtual graphics can transform the physical world. This offers benefits to mobile tourism, where points of interest (POIs) can be annotated on a smartphone screen. Although several of these applications exist, usability issues can discourage adoption. User-centred design (UCD) solicits frequent feedback, often contributing to usable products. While AR mock-ups have been constructed through UCD, we develop a novel and functional tourism app. We solicit requirements through a synthesis of domain analysis, tourist observation and semi-structured interviews. Through four rounds of iterative development, users test and refine the app. The final product, dubbed ToARist, is evaluated by 20 participants, who engage in a tourism task around a UK city. Users regard the system as usable, but find technical issues can disrupt AR. We finish by reflecting on our design and critiquing the challenges of a strict user-centred methodology.
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