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      Using Freedom of Information Requests to Understand Usability Problems with e-government Websites

      proceedings-article

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      Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017) (HCI)

      digital make-believe, with delegates considering our expansive

      3 - 6 July 2017

      Usability problems, usability evaluation methods, e-government, Freedom of Information

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            Author and article information

            Contributors
            Conference
            July 2017
            July 2017
            : 1-4
            Affiliations
            [0001]Department of Computer Science

            University of York, York, UK
            [0002]Department of Computer Science

            University of York, York, YO105GH, UK
            Article
            10.14236/ewic/HCI2017.14
            007951d9-2827-4966-bd66-2603ced95d1d
            © Sandoval-Guzman et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2017 – Digital Make-Believe. Sunderland, UK.

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017)
            HCI
            31
            Sunderland, UK
            3 - 6 July 2017
            Electronic Workshops in Computing (eWiC)
            digital make-believe, with delegates considering our expansive
            Product
            Product Information: 1477-9358BCS Learning & Development
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

            references

            1. 2000 Freedom of Information Act 2000 London Office of Public Sector Information

            2. Office for National Statistics 2015 UK Electoral Statistics 2015 Available at https://goo.gl/2kjjvs

            3. 2012 What do users really care about?: a comparison of usability problems found by users and experts on highly interactive websites Proc. of the SIGCHI Conference on Human Factors in Computing Systems ACM

            4. SOCITM 2016 Better Connected 2015-16 survey Available at https://betterconnected.socitm.net

            5. 2002 Freedom of Information (Scotland) Act 2002 Available at http://www.legislation.gov.uk/asp/2002/13

            6. 2016 Criteria for quality in qualitative research and use of freedom of information requests in the social sciences Qualitative Research doi:10.1177/1468794116679726

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