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      UX-Handle: A Cloud-based System to Streamline Usability Testing Analytics

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      Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017) (HCI)
      digital make-believe, with delegates considering our expansive
      3 - 6 July 2017
      Usability Testing, user analytics, user interfaces, human-computer interaction
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            Abstract

            User researchers have a poor user experience when analysing data collected from usability tests. Post-usability test analytics is a non-standard process where there is a lack of best practice guidelines and data management workflows. Moreover, usability analytics is normally a tedious and time consuming task. This paper presents a semi-automatic web-based system to improve the user experience of analysing user videos and other data from usability tests. The system presented is called UX-Handle (www.uxhandle.com) and was developed using a web technology stack. UX-Handle allows researchers to input UX-related data including demographic data, systematic usability scale scores, single ease question scores and to efficiently annotate user videos with ‘use’ errors, task completion times and user emotions amongst others. As a result, standard usability metrics are automatically presented using charts and graphs.

            Content

            Author and article information

            Contributors
            Conference
            July 2017
            July 2017
            : 1-8
            Affiliations
            [0001]Ulster University

            Shore Road, Newtownabbey

            Co.Antrim, UK. BT370QB
            [0002]Ulster University

            Belfast, Co.Antrim, UK. BT15 1ED
            Article
            10.14236/ewic/HCI2017.2
            8b7c98ab-ce19-4a85-b4c3-3cc11a177a28
            © Bond et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2017 – Digital Make-Believe. Sunderland, UK.

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017)
            HCI
            31
            Sunderland, UK
            3 - 6 July 2017
            Electronic Workshops in Computing (eWiC)
            digital make-believe, with delegates considering our expansive
            History
            Product

            1477-9358 BCS Learning & Development

            Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2017.2
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

            Applied computer science,Computer science,Security & Cryptology,Graphics & Multimedia design,General computer science,Human-computer-interaction
            Usability Testing,user analytics,user interfaces,human-computer interaction

            references

            1. [1.] 2011 Thinking, fast and slow Macmillan

            2. [2.] 2012 Quantifying the user experience: Practical statistics for user research Elsevier

            3. [3.] 2014 A usability evaluation of medical software at an expert conference setting Computer methods and programs in biomedicine 113 1 383 395

            4. [4.] 1994 Usability engineering Elsevier

            5. [5.] 2006 A comparison of methods for eliciting post-task subjective ratings in usability testing Usability Professionals Association (UPA) 1 9

            6. [6.] 1996 SUS-A quick and dirty usability scale Usability evaluation in industry 189 194 4 7

            7. [7.] UX-Handle 2016 Retrieved December 29 2016 from www.uxhandle.com

            8. [8.] 2016 A Web-based Human Computer Interaction Audit Tool to Support Collaborative Cognitive Ergonomics Within Interaction Design Proceedings of the European Conference on Cognitive Ergonomics ACM

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