UX-Handle: A Cloud-based System to Streamline Usability Testing Analytics

User researchers have a poor user experience when analysing data collected from usability tests. Post-usability test analytics is a non-standard process where there is a lack of best practice guidelines and data management workflows. Moreover, usability analytics is normally a tedious and time consuming task. This paper presents a semi-automatic web-based system to improve the user experience of analysing user videos and other data from usability tests. The system presented is called UX-Handle (www.uxhandle.com) and was developed using a web technology stack. UX-Handle allows researchers to input UX-related data including demographic data, systematic usability scale scores, single ease question scores and to efficiently annotate user videos with ‘use’ errors, task completion times and user emotions amongst others. As a result, standard usability metrics are automatically presented using charts and graphs.

Content

Author and article information

Contributors

Raymond Bond

Maurice Mulvenna

Jonathan G. Wallace

Dewar D. Finlay

Kyle Boyd

Megan Patterson

Conference

Publication date: July 2017

Publication date (Print): July 2017

Pages: 1-8

Affiliations

[0001]Ulster University

Shore Road, Newtownabbey

Co.Antrim, UK. BT370QB

[0002]Ulster University

Belfast, Co.Antrim, UK. BT15 1ED

Article

DOI: 10.14236/ewic/HCI2017.2

SO-VID: 8b7c98ab-ce19-4a85-b4c3-3cc11a177a28

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017)

Conference acronym: HCI

Conference number: 31

Conference location: Sunderland, UK

Conference date: 3 - 6 July 2017

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: digital make-believe, with delegates considering our expansive

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1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2017.2

Self URI (journal page): https://ewic.bcs.org/

references

[1.] Kahneman Daniel 2011 Thinking, fast and slow Macmillan
[2.] Sauro JeffJames R. Lewis 2012 Quantifying the user experience: Practical statistics for user research Elsevier
[3.] Bond RaymondDewar D FinlayChris D. NugentGeorge MooreDaniel Guldenring 2014 A usability evaluation of medical software at an expert conference setting Computer methods and programs in biomedicine 113 1 383 395
[4.] Jakob Nielsen 1994 Usability engineering Elsevier
[5.] Donna TedescoTom Tullis 2006 A comparison of methods for eliciting post-task subjective ratings in usability testing Usability Professionals Association (UPA) 1 9
[6.] John Brooke 1996 SUS-A quick and dirty usability scale Usability evaluation in industry 189 194 4 7
[7.] Raymond Bond UX-Handle 2016 Retrieved December 29 2016 from www.uxhandle.com
[8.] Patterson MeganRaymond BondMaurice MulvennaCarol ReidFiona McMahonPauric McGowanKevin CowanHugh Cormican 2016 A Web-based Human Computer Interaction Audit Tool to Support Collaborative Cognitive Ergonomics Within Interaction Design Proceedings of the European Conference on Cognitive Ergonomics ACM

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Comment on this article

[1] [1.] Kahneman Daniel 2011 Thinking, fast and slow Macmillan

[2] [2.] Sauro JeffJames R. Lewis 2012 Quantifying the user experience: Practical statistics for user research Elsevier

[3] [3.] Bond RaymondDewar D FinlayChris D. NugentGeorge MooreDaniel Guldenring 2014 A usability evaluation of medical software at an expert conference setting Computer methods and programs in biomedicine 113 1 383 395

[4] [4.] Jakob Nielsen 1994 Usability engineering Elsevier

[5] [5.] Donna TedescoTom Tullis 2006 A comparison of methods for eliciting post-task subjective ratings in usability testing Usability Professionals Association (UPA) 1 9

[6] [6.] John Brooke 1996 SUS-A quick and dirty usability scale Usability evaluation in industry 189 194 4 7

[7] [7.] Raymond Bond UX-Handle 2016 Retrieved December 29 2016 from www.uxhandle.com

[8] [8.] Patterson MeganRaymond BondMaurice MulvennaCarol ReidFiona McMahonPauric McGowanKevin CowanHugh Cormican 2016 A Web-based Human Computer Interaction Audit Tool to Support Collaborative Cognitive Ergonomics Within Interaction Design Proceedings of the European Conference on Cognitive Ergonomics ACM

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