Usability and Behaviour Analysis of Prisoners using an Interactive Technology to Manage Daily Living

Abstract

A computer system (Direct2Inmate) has been developed to assist prisoners to manage typical daily living tasks such as ordering meals, registering for educational programmes, making health appointments, personal entertainment and much more. The system is available worldwide via kiosks and tablet PCs. We investigate if this digital technology meets the needs of prisoners who have low computer and reading literacies. In considering a prisoner’s persona, researchers have identified that emotions in prisons are volatile and can be heightened due to usability issues with interactive technologies, which can be disruptive and result in unwanted behaviours. With this in mind, we evaluated the system’s user interface using usability testing and we recorded usability metrics in addition to the facial and verbal behaviours of prisoners whilst they interacted with the system.

Contributors

Kyle Boyd

Raymond Bond

Stephen Gallagher

George Moore

Emer O'Kane

Conference

Publication date: July 2017

Publication date (Print): July 2017

Pages: 1-6

Affiliations

Ulster University

Belfast, BT15 1ED

Ulster University

Jordanstown, BT37 0QB

Ulster University

Coleraine, BT37 0QB

Ulster University

Jordanstown, BT37 0QB

Core Systems, Belfast

Article

DOI: 10.14236/ewic/HCI2017.80

Copyright statement: © Boyd et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2017 – Digital Make-Believe. Sunderland, UK.

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017)

Conference acronym: HCI

Conference number: 31

Conference location: Sunderland, UK

Conference date: 3 - 6 July 2017

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: digital make-believe, with delegates considering our expansive

Product

Product Information: 1477-9358BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2017.80

Self URI (journal page): https://ewic.bcs.org/

Categories

Series title: Electronic Workshops in Computing