Usability and Behaviour Analysis of Prisoners using an Interactive Technology to Manage Daily Living

A computer system (Direct2Inmate) has been developed to assist prisoners to manage typical daily living tasks such as ordering meals, registering for educational programmes, making health appointments, personal entertainment and much more. The system is available worldwide via kiosks and tablet PCs. We investigate if this digital technology meets the needs of prisoners who have low computer and reading literacies. In considering a prisoner’s persona, researchers have identified that emotions in prisons are volatile and can be heightened due to usability issues with interactive technologies, which can be disruptive and result in unwanted behaviours. With this in mind, we evaluated the system’s user interface using usability testing and we recorded usability metrics in addition to the facial and verbal behaviours of prisoners whilst they interacted with the system.

Content

Author and article information

Contributors

Kyle Boyd

Raymond Bond

Stephen Gallagher

George Moore

Emer O'Kane

Conference

Publication date: July 2017

Publication date (Print): July 2017

Pages: 1-6

Affiliations

[0001]Ulster University

Belfast, BT15 1ED

[0002]Ulster University

Jordanstown, BT37 0QB

[0003]Ulster University

Coleraine, BT37 0QB

[0004]Ulster University

Jordanstown, BT37 0QB

[0005]Core Systems, Belfast

Article

DOI: 10.14236/ewic/HCI2017.80

SO-VID: f1803c5b-715f-4cea-b687-3533024fa865

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017)

Conference acronym: HCI

Conference number: 31

Conference location: Sunderland, UK

Conference date: 3 - 6 July 2017

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: digital make-believe, with delegates considering our expansive

History

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1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2017.80

Self URI (journal page): https://ewic.bcs.org/

reference

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[8.] A. BruunE. L.-C. LawM. HeintzL. H. A. Alkly “Understanding the Relationship Between Frustration and the Severity of Usability Problems: What Can Psychophysiological Data (Not) Tell Us? Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems 2016 3975 3987
[9.] B. M. ChaudryK. H. ConnellyK. A. SiekJ. L. Welch “Mobile interface design for low-literacy populations 2nd ACM SIGHIT Int. Heal. informatics Symp 91 100 2012
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[12.] J. SauroJ. R. Lewis Chapter 2 -Quantifying User Research 11 2012
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[15.] Qin SunSpears Nancy Frustration Theory: toward an understanding of keyword search effectiveness and consumer responses Journal of Customer Behaviour 10 1 2011 35 48
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[17.] B. CreweJ. Bennett 2012 The prisoner Routledge
[18.] D.C. LermanB.A. Iwata 1995 Prevalence of the extinction burst and its attenuation during treatment Journal of Applied Behavior Analysis 28 1 93 94
[19.] D. RuggieroL. Green 2016 Make Good Choices: Exploring Narrative Game Design with Young People in Prison In Proceedings of the The 15th International Conference on Interaction Design and Children 175 180 New York, NY, USA ACM https://doi.org/10.1145/2930674.2930707

Comments

Comment on this article

[1] [1.] Prison population figures: 2015 -Publications - GOV.UK [Online] Available: https ://www.gov. uk/government/statistics/pri son-population-figures-2015 29-Apr-2016

[2] [2.] P. R. Trust “Prison: the Facts 2013 [Online] Available: http://www.prisonreformtrust.org.uk/Portals/0/Documents/Prisonthefacts.pdf 29-Apr-2016

[3] [3.] UK Gov “No Title Prior Qualifications of Adult OLASS learners 2015 [Online] Available: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/489417/bis-16-13-prior-qualifications-adult-olass-learners-2015.pdf 16 31 05-May-2016

[4] [4.] “No One Knows - offenders with learning difficulties and learning disabilities.” [Online] Available: http://www.prisonreformtrust.org.uk/uploads/documents/noknl.pdf 29-Apr-2016

[5] [5.] C. Taylor “Prisoner education in the UK: a review of the evidence by Prisoners’ Education Trust Prison Serv. Journal 223 44 51 2016

[6] [6.] R. Metzner Through the Gateway: How Computers Can Transform Rehabilitation 2013

[7] [7.] V. Knight Modus Vivendi : The cell , emotions , social relations and television 1 19 2015

[8] [8.] A. BruunE. L.-C. LawM. HeintzL. H. A. Alkly “Understanding the Relationship Between Frustration and the Severity of Usability Problems: What Can Psychophysiological Data (Not) Tell Us? Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems 2016 3975 3987

[9] [9.] B. M. ChaudryK. H. ConnellyK. A. SiekJ. L. Welch “Mobile interface design for low-literacy populations 2nd ACM SIGHIT Int. Heal. informatics Symp 91 100 2012

[10] [10.] N. AhmadU. ShoaibP. Prinetto “Usability of Online Assistance From Semiliterate Users’ Perspective Int. J.Hum. Comput. Interact 31 1 55 64 2015

[11] [11.] S. Krug Don’t Make Me Think! A Common Sense Approach to Web Usability Second Edi Berkley Newriders 2009

[12] [12.] J. SauroJ. R. Lewis Chapter 2 -Quantifying User Research 11 2012

[13] [13.] J. Brooke “SUS - A quick and dirty usability scale Usability Eval. Ind 189 194 4 7 1996

[14] [14.] J.O CooperT.E HeronW.L. Heward Applied behavior analysis 2nd Upper Saddle River, NJ Pearson 2007

[15] [15.] Qin SunSpears Nancy Frustration Theory: toward an understanding of keyword search effectiveness and consumer responses Journal of Customer Behaviour 10 1 2011 35 48

[16] [16.] Victoria Knight Personal Control: Television, Emotion and Prison Life Remote Control Palgrave Macmillan UK 2016 121 152

[17] [17.] B. CreweJ. Bennett 2012 The prisoner Routledge

[18] [18.] D.C. LermanB.A. Iwata 1995 Prevalence of the extinction burst and its attenuation during treatment Journal of Applied Behavior Analysis 28 1 93 94

[19] [19.] D. RuggieroL. Green 2016 Make Good Choices: Exploring Narrative Game Design with Young People in Prison In Proceedings of the The 15th International Conference on Interaction Design and Children 175 180 New York, NY, USA ACM https://doi.org/10.1145/2930674.2930707

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