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      Usability and Behaviour Analysis of Prisoners using an Interactive Technology to Manage Daily Living

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      Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017) (HCI)

      digital make-believe, with delegates considering our expansive

      3 - 6 July 2017

      Offender Technology, User Interfaces, User Experience, Usability Testing, Human-Computer Interaction

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          Abstract

          A computer system (Direct2Inmate) has been developed to assist prisoners to manage typical daily living tasks such as ordering meals, registering for educational programmes, making health appointments, personal entertainment and much more. The system is available worldwide via kiosks and tablet PCs. We investigate if this digital technology meets the needs of prisoners who have low computer and reading literacies. In considering a prisoner’s persona, researchers have identified that emotions in prisons are volatile and can be heightened due to usability issues with interactive technologies, which can be disruptive and result in unwanted behaviours. With this in mind, we evaluated the system’s user interface using usability testing and we recorded usability metrics in addition to the facial and verbal behaviours of prisoners whilst they interacted with the system.

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          Most cited references 16

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          Prevalence of the extinction burst and its attenuation during treatment

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            Applied behavior analysis

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              “Usability of Online Assistance From Semiliterate Users’ Perspective

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                Author and article information

                Contributors
                Conference
                July 2017
                July 2017
                : 1-6
                Affiliations
                Ulster University

                Belfast, BT15 1ED
                Ulster University

                Jordanstown, BT37 0QB
                Ulster University

                Coleraine, BT37 0QB
                Ulster University

                Jordanstown, BT37 0QB
                Core Systems, Belfast
                Article
                10.14236/ewic/HCI2017.80
                © Boyd et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2017 – Digital Make-Believe. Sunderland, UK.

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017)
                HCI
                31
                Sunderland, UK
                3 - 6 July 2017
                Electronic Workshops in Computing (eWiC)
                digital make-believe, with delegates considering our expansive
                Product
                Product Information: 1477-9358BCS Learning & Development
                Self URI (journal page): https://ewic.bcs.org/
                Categories
                Electronic Workshops in Computing

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