Heuristics for Evaluating Multi-Touch Gestures in Mobile Applications

Multi-touch gesture interaction is one of the main features that differentiate the current smart mobile era from the desktop-computing era. Heuristic evaluation is a popular usability evaluation method, mainly due to being less time-consuming, more cost effective, and applicable to different stages of the design and development phases. Researchers have provided their own sets of heuristics targeting domain specific mobile applications or some specific features (e.g., contextual behaviour). In this work, we specifically target evaluating multi-touch gestures in mobile apps through a set of 15 heuristics, which we selected after analysing previously proposed sets of heuristics. However, we adjusted these selected heuristics to make them appropriate for evaluating multi-touch gestures. We conducted a preliminary study with five evaluators in which they were able to find out more usability problems related to multi-touch gestures in the used mobile app compared to a previously proposed heuristics set for mobile apps.

Content

Author and article information

Contributors

Shah Rukh Humayoun

Paresh Hamirbhai Chotala

Muhammad Salman Bashir

Achim Ebert

Conference

Publication date: July 2017

Publication date (Print): July 2017

Pages: 1-6

Affiliations

[0001]Computer Graphics and HCI Group

University of Kaiserslautern, 67663 – Kaiserslautern, Germany

[0002]Department of Computer Science

Virtual University of Pakistan, Lahore, Pakistan

Article

DOI: 10.14236/ewic/HCI2017.89

SO-VID: 3695e79d-c876-4c68-9567-2a8add17a3a1

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017)

Conference acronym: HCI

Conference number: 31

Conference location: Sunderland, UK

Conference date: 3 - 6 July 2017

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: digital make-believe, with delegates considering our expansive

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1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2017.89

Self URI (journal page): https://ewic.bcs.org/

reference

B. F. W. AtkinsonT. O. BennettG. S. BahrM. M. W. Nelson 2007 Development of A Multiple Heuristics Evaluation Table (MHET) to Support Software Development and Usability Analysis In Proceedings of the 4th Internaitonal Conference on Universal Access in Human Computer Interaction (UAHCI '07) Constantine Stephanidis Springer-Verlag, Berlin, Heidelberg 563 572
E. BertiniS. GabrielliS. Kimani 2006 Appropriating and Assessing Heuristics for Mobile Computing In Proceedings of the International Working Conference on Advanced Visual Interfaces (AVI 2006) 119 126
N. Bevan 1997 Usability Issues in Web Site Design In Proceedings of the HCI International '97 San Francisco Elsevier Press 803 806
N. K. ChuanA SivajiW. F. W. Ahmad 2014 Proposed Usability Heuristics for Testing Gestural Interaction In Proceedings of the 4th International Conference on Artificial Intelligence with Applications in Engineering and Technology IEEE 233 238
N. K. ChuanA SivajiW. F. W. Ahmad 2015 Usability Heuristics for Heuristic Evaluation of Gestural Interaction in HCI Design, User Experience, and Usability: Design Discourse, Volume 9186 of the series Lecture Notes in Computer Science 138 148
M. DunlopS. Brewster 2002 The Challenge of Mobile Devices for Human Computer Interaction Personal Ubiquitous Computing 6 4 January 2002 235 236
R. InostrozaC RusuS. RoncaglioloV. Rusu 2012 Usability Heuristics Validation through Empirical Evidences: A Touchscreen-Based Mobile Devices Proposal In Proceedings of the 31st International Conference of the Chilean Computer Science Society (SCCC 2012) IEEE 60 68
R. InostrozaC. RusuS. RoncaglioloV. Rusu 2013 Usability Heuristics for Touchscreen-based Mobile Devices: Update. In Proceedings of the 2013 Chilean Conference on HumanComputer Interaction (ChileCHI '13) ACM New York, NY, USA 24 29
G. JoyceM. Lilley 2014 Towards the Development of Usability Heuristics for Native Smartphone Mobile Applications DUXU 2014: Design, User Experience, and Usability. Theories, Methods, and Tools for Designing the User Experience 465 474
H. KorhonenE M. I. Koivisto 2006 Playability Heuristics for Mobile Games In Proceedings of the 8th Conference on HumanComputer Interaction with Mobile Devices and Services (MobileHCI '06) ACM New York, NY, USA 9 16
O. M. NetoM. G. Pimentel 2013 Heuristics for the Assessment of Interfaces of Mobile Devices In Proceedings of the 19th Brazilian Symposium on Multimedia and the Web (WebMedia '13) ACM New York, NY, USA 93 96
R. M. Miranda 2014 Analysis of the Usability of Mobile Device Applications based upon Heuristics Master Thesis University of Paderborn October 2014 https://www-old.cs.uni-paderborn.de/fileadmin/Informatik/FG-Szwillus/Diplom-Masterarbeiten/MA_Rovina_Maria_Miranda.pdf
J. NielsenR. Molich 1990 Heuristic Evaluation of User Interfaces In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '90) Jane Carrasco ChewJohn Whiteside ACM New York, NY, USA 249 256
J. Nielsen 1994 Heuristic evaluation J. NielsenR.L. Mack Usability Inspection Methods John Wiley & Sons New York, NY
J. Nielsen 1995 How to Conduct a Heuristic Evaluation Jan 1995 https://www.nngroup.com/articles/how-to-conduct-a-heuristic-evaluation/
S. PoS. HowardF. VetereM. B. Skov 2004 Heuristic Evaluation and Mobile Usability: Bridging the Realism Gap In Proceedings of the 6th Conference on HumanComputer Interaction with Mobile Devices and Services (MobileHCI '04) 49 60 SpringerVerlag
B ShneidermanC. Plaisant 2004 Designing the User Interface: Strategies for Effective Human-Computer Interaction 4th Pearson Addison Wesley
B. Tognazzini 2014 First principles of interaction design http://www.asktog.com/basics/firstPrinciples.html

Comments

Comment on this article

[1] B. F. W. AtkinsonT. O. BennettG. S. BahrM. M. W. Nelson 2007 Development of A Multiple Heuristics Evaluation Table (MHET) to Support Software Development and Usability Analysis In Proceedings of the 4th Internaitonal Conference on Universal Access in Human Computer Interaction (UAHCI '07) Constantine Stephanidis Springer-Verlag, Berlin, Heidelberg 563 572

[2] E. BertiniS. GabrielliS. Kimani 2006 Appropriating and Assessing Heuristics for Mobile Computing In Proceedings of the International Working Conference on Advanced Visual Interfaces (AVI 2006) 119 126

[3] N. Bevan 1997 Usability Issues in Web Site Design In Proceedings of the HCI International '97 San Francisco Elsevier Press 803 806

[4] N. K. ChuanA SivajiW. F. W. Ahmad 2014 Proposed Usability Heuristics for Testing Gestural Interaction In Proceedings of the 4th International Conference on Artificial Intelligence with Applications in Engineering and Technology IEEE 233 238

[5] N. K. ChuanA SivajiW. F. W. Ahmad 2015 Usability Heuristics for Heuristic Evaluation of Gestural Interaction in HCI Design, User Experience, and Usability: Design Discourse, Volume 9186 of the series Lecture Notes in Computer Science 138 148

[6] M. DunlopS. Brewster 2002 The Challenge of Mobile Devices for Human Computer Interaction Personal Ubiquitous Computing 6 4 January 2002 235 236

[7] R. InostrozaC RusuS. RoncaglioloV. Rusu 2012 Usability Heuristics Validation through Empirical Evidences: A Touchscreen-Based Mobile Devices Proposal In Proceedings of the 31st International Conference of the Chilean Computer Science Society (SCCC 2012) IEEE 60 68

[8] R. InostrozaC. RusuS. RoncaglioloV. Rusu 2013 Usability Heuristics for Touchscreen-based Mobile Devices: Update. In Proceedings of the 2013 Chilean Conference on HumanComputer Interaction (ChileCHI '13) ACM New York, NY, USA 24 29

[9] G. JoyceM. Lilley 2014 Towards the Development of Usability Heuristics for Native Smartphone Mobile Applications DUXU 2014: Design, User Experience, and Usability. Theories, Methods, and Tools for Designing the User Experience 465 474

[10] H. KorhonenE M. I. Koivisto 2006 Playability Heuristics for Mobile Games In Proceedings of the 8th Conference on HumanComputer Interaction with Mobile Devices and Services (MobileHCI '06) ACM New York, NY, USA 9 16

[11] O. M. NetoM. G. Pimentel 2013 Heuristics for the Assessment of Interfaces of Mobile Devices In Proceedings of the 19th Brazilian Symposium on Multimedia and the Web (WebMedia '13) ACM New York, NY, USA 93 96

[12] R. M. Miranda 2014 Analysis of the Usability of Mobile Device Applications based upon Heuristics Master Thesis University of Paderborn October 2014 https://www-old.cs.uni-paderborn.de/fileadmin/Informatik/FG-Szwillus/Diplom-Masterarbeiten/MA_Rovina_Maria_Miranda.pdf

[13] J. NielsenR. Molich 1990 Heuristic Evaluation of User Interfaces In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '90) Jane Carrasco ChewJohn Whiteside ACM New York, NY, USA 249 256

[14] J. Nielsen 1994 Heuristic evaluation J. NielsenR.L. Mack Usability Inspection Methods John Wiley & Sons New York, NY

[15] J. Nielsen 1995 How to Conduct a Heuristic Evaluation Jan 1995 https://www.nngroup.com/articles/how-to-conduct-a-heuristic-evaluation/

[16] S. PoS. HowardF. VetereM. B. Skov 2004 Heuristic Evaluation and Mobile Usability: Bridging the Realism Gap In Proceedings of the 6th Conference on HumanComputer Interaction with Mobile Devices and Services (MobileHCI '04) 49 60 SpringerVerlag

[17] B ShneidermanC. Plaisant 2004 Designing the User Interface: Strategies for Effective Human-Computer Interaction 4th Pearson Addison Wesley

[18] B. Tognazzini 2014 First principles of interaction design http://www.asktog.com/basics/firstPrinciples.html

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