+1 Recommend
1 collections

      Learn about the latest thinking in computer science, the challenges overcome and the progress made, in these high-quality academic papers, click here

      • Record: found
      • Abstract: found
      • Conference Proceedings: found
      Is Open Access

      A Prototype Design for a Virtual Hospice and Initial Usability Study

      Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI)
      Human Computer Interaction Conference
      4 - 6 July 2018
      Hospice, palliative care, virtual hospice, usability testing


            Hospice provides physical, social, emotional and spiritual care for people with life-shortening illness. Providing equitable access to services is becoming increasingly difficult for all hospices due to a rising number of people living longer with life-shortening illness and limited healthcare resources. Consequently, hospices are increasingly looking at ways of using technology to deliver services over a distance. This paper presents a prototype design for a web-based system (‘virtual hospice’) to improve access to services provided by Highland Hospice in the UK, and an initial usability study involving three elderly male patients. Participants completed most of the usability tasks, made positive comments, and would definitely or likely recommend the system to people who might benefit from it. The findings were translated into recommended changes to the virtual hospice, and may be helpful for other HCI designers and researchers working in this area.


            Author and article information

            July 2018
            July 2018
            : 1-5
            [0001]The Glasgow School of Art

            Moray, UK

            Moray, UK
            © Taylor et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2018. Belfast, UK.

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Proceedings of the 32nd International BCS Human Computer Interaction Conference
            Belfast, UK
            4 - 6 July 2018
            Electronic Workshops in Computing (eWiC)
            Human Computer Interaction Conference

            1477-9358 BCS Learning & Development

            Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2018.106
            Self URI (journal page): https://ewic.bcs.org/
            Electronic Workshops in Computing

            Applied computer science,Computer science,Security & Cryptology,Graphics & Multimedia design,General computer science,Human-computer-interaction
            Hospice,palliative care,virtual hospice,usability testing


            1. & (2003) The “magic number 5”: is it enough for web testing? Proceedings of CHI 2003 Florida 5–10 April 2003 New York: ACM 698–699.

            2. (1996) SUS: A 'quick and dirty' usability scale. In Usability Evaluation in Industry & (eds.). Taylor and Francis London, UK 4–7.

            3. Canadian Virtual Hospice http://www.virtualhospice.ca [20 March 2018].

            4. & (2014) Craving, creating, and constructing comfort: insights and opportunities for technology in hospice Proceedings of CSCW 2014 Maryland 15–19 February 2014 New York: ACM 1479-1490.

            5. & (2014) Findings of mobile based palliative care system: towards a generic framework for measuring QoL Proceedings of Pervasive Health 2014 Germany 20–23 May 2014 Belgium: ICST 1–8.

            6. & (2015) Hospice volunteers: bridging the gap to the community? Health Soc Care Comm 2015. doi:10.1111/hsc.12232.

            7. (2000) Why you only need to test with 5 users http://www.nngroup.com/articles/why-you-only-need-to-test-with-5-users/ [20 March 2018].

            8. & (1993) A mathematical model of the finding of usability problems Proceedings of CHI 1993 Amsterdam 24–29 April 1993 New York: ACM 206–213.

            9. & (2002) Senior citizens (ages 65 and older) on the web http://www.nngroup.com/reports/seniors/ [20 March 2018].

            10. & (2013) Developing hospice care over a distance in Highland Scotland: a knowledge exchange process Proceedings of CHI 2013 Paris 27 April 27–2 May 2013 New York: ACM 397–402.

            11. & (2006) Determining usability test sample size. In International Encyclopedia of Ergonomics and Human Factors (ed.). CRC Press Boca Raton, FL 3084–3088.

            12. Zoom Video conferencing and web conferencing http://zoom.us/ [20 March 2018]


            Comment on this article