+1 Recommend
1 collections
      • Record: found
      • Abstract: found
      • Conference Proceedings: found
      Is Open Access

      The Sharing Economy: User – Generated Rating and the Quality of Service in Tourism


      , ,

      Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI)

      Human Computer Interaction Conference

      4 - 6 July 2018

      Sharing economy, Tourism, User-generated rating, Home-sharing



            The impact of the sharing economy business model continues to grow at a remarkable rate in many sectors. Consumers need to deal with independent service providers (e.g., Airbnb) and not commercial businesses (e.g., hotel chains). We are exploring scientific facts about product quality based on user-generated ratings. We compared Airbnb place ratings with TripAdvisor and analysed why these ratings in the sharing economy platform are so high. Our analysis showed more than 285 properties holding an average user-generated rating score of 5 stars. This directed us to analyse where the review platforms generate doubtful distributions of star ratings, which are questionable reflections of true service quality. In addition, we found considerable variability in ratings. This discrepancy made us question how these distributions occur in the sharing economy, particularly in home-sharing tourism, where rating variability is small compared to that in the traditional hotel industry.


            Author and article information

            July 2018
            July 2018
            : 1-5
            [0001]Faculty of Sciences & Technology (UNL)

            Lisbon, 2267057, Portugal
            [0002]Madeira Interactive

            Technologies Institute

            Funchal, 2267057, Portugal
            [0003]New University of Lisbon

            Lisbon, 2267057, Portugal
            © Silva et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2018. Belfast, UK.

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Proceedings of the 32nd International BCS Human Computer Interaction Conference
            Belfast, UK
            4 - 6 July 2018
            Electronic Workshops in Computing (eWiC)
            Human Computer Interaction Conference
            Product Information: 1477-9358BCS Learning & Development
            Self URI (journal page): https://ewic.bcs.org/
            Electronic Workshops in Computing


            1. Copyright © Massachusetts Institute of Arun Sandararajan and 1977-2017 All rights 2016 April 13 2017 Crowd-Based Capitalism? Empowering Entrepreneurs in the Sharing Economy MIT Sloan Management Review. from http://sloanreview.mit.edu/article/crowd-based-capitalism-empowering-entrepreneurs-in-the-sharing-economy/

            2. 2014 You are what you can access: Sharing and collaborative consumption online Journal of Business Research 67 8 1595 1600

            3. 2015 The Changing Rules of Trust in the Digital Age Harvard Business Review March 29 2017 from http://hbr.org/2015/10/the-changing-rules-of-trust-in-the-digital-age

            4. 2014 Ride On! Mobility Business Models for the Sharing Economy Organization & Environment 27 3 279 296

            5. 2009 Overcoming the J-shaped Distribution of Product Reviews Commun. ACM 52 10 144 147

            6. hughrileyblog 2016 The Sharing Economy & Its Impact on Caribbean Tourism Hugh Riley August 6 2017 from http://hughriley.org/2016/09/26/the-sharing-economy-its-impact-on-caribbean-tourism/

            7. 2007 Self Selection and Information Role of Online Product Reviews Social Science Research Network Rochester, NY

            8. 2015 The Limits of Reputation in Platform Markets: An Empirical Analysis and Field Experiment Social Science Research Network Rochester, NY

            9. 2011 Sustainable Consumption: Opportunities for Consumer Research and Public Policy Social Science Research Network Rochester, NY

            10. Igor Savič 2016 Mediatization of companies as a factor of their communication power and the new role of public relations Public Relations Review 42 4 607 615

            11. 2015 A First Look at Online Reputation on Airbnb, Where Every Stay is Above Average Social Science Research Network Rochester, NY

            12. Disruptive Innovation. Clayton Christensen 2012 April 22 2017 from http://www.claytonchristensen.com/key-concepts/

            13. Collaborative consumption: Determinants of satisfaction and the likelihood of using a sharing economy option again ResearchGate May 27 2017 from http://www.researchgate.net/publication/272890505_Collaborative_consumption_Determinants_of_satisfaction_and_the_likelihood_of_using_a_sharing_economy_option_again

            14. Airbnb vs Rent: City of Los Angeles - Inside Airbnb Adding data to the debate August 7 2017 Inside Airbnb. from http://insideairbnb.com/airbnb-vs-rent-city-of-la/ .


            Comment on this article