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      Can Video-based Qualitative Analysis Help Us Understand User-algorithm Interaction?

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      Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI)

      Human Computer Interaction Conference

      4 - 6 July 2018

      Qualitative analysis, Video-based analysis, User-algorithm interaction

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            Abstract

            There is growing debate in contemporary life over the roles played by algorithms when we browse online. In particular, concerns are raised that algorithmic processes to index, filter and personalise content can ‘manipulate’ user behaviours in ways that lead to detrimental outcomes both online and offline. This short paper reports on ongoing work to examine how users interact with algorithms when undertaking browsing tasks online. Drawing on insights from ethnomethodology and conversation analysis, this video-based approach produces rich and detailed observations of user behaviour and reveals several relevant patterns of interest. Our findings highlight that both user-algorithm interaction and users’ own practical reasoning play key roles in shaping the browsing experience.

            Content

            Author and article information

            Contributors
            Conference
            July 2018
            July 2018
            : 1-5
            Affiliations
            [0001]University of Oxford

            Department of Computer Science

            Wolfson Building, Parks Road

            Oxford, UK OX1 3QD.
            Article
            10.14236/ewic/HCI2018.141
            14592692-6514-47de-8176-b3e038f6eb64
            © Webb et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2018. Belfast, UK.

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Proceedings of the 32nd International BCS Human Computer Interaction Conference
            HCI
            32
            Belfast, UK
            4 - 6 July 2018
            Electronic Workshops in Computing (eWiC)
            Human Computer Interaction Conference
            Product
            Product Information: 1477-9358BCS Learning & Development
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

            References

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