July 2018
Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI)
Human Computer Interaction Conference
4 - 6 July 2018
Qualitative analysis, Video-based analysis, User-algorithm interaction
There is growing debate in contemporary life over the roles played by algorithms when we browse online. In particular, concerns are raised that algorithmic processes to index, filter and personalise content can ‘manipulate’ user behaviours in ways that lead to detrimental outcomes both online and offline. This short paper reports on ongoing work to examine how users interact with algorithms when undertaking browsing tasks online. Drawing on insights from ethnomethodology and conversation analysis, this video-based approach produces rich and detailed observations of user behaviour and reveals several relevant patterns of interest. Our findings highlight that both user-algorithm interaction and users’ own practical reasoning play key roles in shaping the browsing experience.
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